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  1. Replies
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    13,853

    Can anyone update this please - has it been fixed?

    Can anyone update this please - has it been fixed?
  2. Replies
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    13,853

    Sorry, this problem seems to have started to...

    Sorry, this problem seems to have started to happen again after either the last or prior update to the app.
  3. Replies
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    13,853

    Thanks fro sorting this out - all good now.

    Thanks fro sorting this out - all good now.
  4. Replies
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    4,034

    Great ticket opened Thanks

    Great ticket opened

    Thanks
  5. Replies
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    4,034

    Log Book Entries

    I started using the Log Book last April when I first started using GHL products and I have just noticed that any entries prior to 27th May 2020 have now disappeared so all the background to my...
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    OK Thilo and thanks for update

    OK Thilo and thanks for update
  7. Replies
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    13,853

    I don't whether this problem was supposed to have...

    I don't whether this problem was supposed to have been resolved in the latest update but if it was it didn't work. Very frustrating having to keep turning the phone backwards and forwards to gain...
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    4,435

    This is something that I have enquired about...

    This is something that I have enquired about before as well - could do with it bringing up the list of things to do. Please !!!
  9. Checked Connect APP and My GHL the section is...

    Checked Connect APP and My GHL the section is definitely missing.

    12756


    I would be surprised if it is anything to do with the chip because apart from this problem it is all working OK.
    ...
  10. I have set both pumps to OFF and saved but when I...

    I have set both pumps to OFF and saved but when I scroll down the Vortech Page there is nothing where I can specify which feed to react to. I also resaved the assignments

    12754

    12755

    Can...
  11. Hello Vinny and thanks for the reply. I am...

    Hello Vinny and thanks for the reply.
    I am afraid I still don't get this
    Firstly I assume that whatever you are saying should be applied to both pumps even though Master and slave?
    When I go into...
  12. How to set up Feed Pause with Vortech Controller

    I looking to set up a feed pause that will stop my Ecotech MP10's which are already connected to the Vortech Controller as Master and Slave
    I can see there is a Feed Pause setting in the Vortech...
  13. Replies
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    13,853

    Not a problem always glad to help.

    Not a problem always glad to help.
  14. Replies
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    13,853

    Connect App now not fitting on iPhone screen

    I am not sure whether it was when Apple released IOS 14 or the latest Connect App update but now the App is overlapping the screen at the top and affecting the ability to use the menu button. If I...
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    8,006

    Ok thanks Thilo

    Ok thanks Thilo
  16. Replies
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    Firstly there was no alarm message on the display...

    Firstly there was no alarm message on the display or an Alarm email when the Profilux started flashing Red/Blue.

    There was one this morning which like I said appeared overnight and related to the...
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    8,006

    I don’t believe it is PAB issue because...

    I don’t believe it is PAB issue because everything working OK.
    Overnight the Profilux as started to show an alarm and now both the Profilux and the slave Doser are flashing alternate red/blue. The...
  18. Replies
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    8,006

    GHL Logo Warnings

    On my P4 I have an alternate Blue/Red logo warning and on a slave doser, I have alternate Yellow/Blue warning.

    In myGHL I have only received one Yellow notification which is for a fill level on my...
  19. Replies
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    16,651

    Right OK thanks

    Right OK thanks
  20. Replies
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    Now I am back in front of the tank the set up...

    Now I am back in front of the tank the set up with the two sensors is just not working even having raised the time to 45 minutes it was still alarming out. As you have suggested I will be raising a...
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    Thanks for clarifying all that. I would suggest...

    Thanks for clarifying all that. I would suggest that if there are such limits etc on running 2.1 Doser heads then that should have been made clear in the video and in the appropriate literature etc...
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    It certainly adding far more than normal and in...

    It certainly adding far more than normal and in larger quantities which I am not comfortable with and I am concerned that it is possibly affecting parameters.
    You know the ATO mode is with two...
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    I can’t sit in front of the device when I am...

    I can’t sit in front of the device when I am not there. I have tried 5, 15, 20 and lastly 25 mins and on each occasion it alarms out. You can’t be saying that I need to run the doser over 25 mins...
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    I am afraid that the use of this ATO control is...

    I am afraid that the use of this ATO control is proving to be a disaster. There is no point me raising a ticket as the main GHL site is saying that tickets will be dealt with on their return from...
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    OK, thanks - no refugium so not as much of a...

    OK, thanks - no refugium so not as much of a problem but realise need to keep clean.
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