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you can't do more than assigning channels 1 and 2 to blue and white and then change the brightness manually - the lamp must react then

checklist:
- newest firmware and newest ProfiLuxControl used?
- tested model "old" and "new"?
- assignment of illumination channels to blue and white ok?

hint: if you used the RS232 to connect...

are we talking about newest firmware and ProfiLuxControl?

did you try "old" and "new" model for AI?

when you used the RS232 for connecting the ProfiLux to a PC this RS232 port is reserved for a PC connection and it stops communicating with AI (otherwise there would be conflicts)

-> restart the...