This forum will stay the main meetingpoint for our users.
But if you have an emergency question and your tank is "out of control" - its just a good thing to contact us directly via ticket-system.
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This forum will stay the main meetingpoint for our users.
But if you have an emergency question and your tank is "out of control" - its just a good thing to contact us directly via ticket-system.
As is often the case, typed text is hard to get an accurate feeling for intent and emotion so it's often read/taken more harsh than originally intended.
The good news is I think the initial problem is resolved or at least well on it's way to resolution so Life is Good :)
For USA and Candian clients Aqua Digital recently implemented live online chat to work through problems, while I appreciate right now we are out of the country I do hope for the NA market this service we have implemented will assist also in speedy assistance.
We hope to have this more in place and promoted by mid September. I will post link on this forum and also RC.