Hello,
I have a KHD and 2.1 standalone doser but I can't connect it to the cloud. I log in to the my ghl site, enter the ghl ID and it gives me this message... Attachment 12319
Can anyone tell me what I'm doing wrong?
Thanks, Alex.
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Hello,
I have a KHD and 2.1 standalone doser but I can't connect it to the cloud. I log in to the my ghl site, enter the ghl ID and it gives me this message... Attachment 12319
Can anyone tell me what I'm doing wrong?
Thanks, Alex.
Hello Alex,
Have you added the Doser to your wifi network?
If yes, have you tested it to see that you can connect over Wi-Fi?
This can be done either via GHL Control Center (GCC) or GHL Connect (App).
If the doser cannot be accessed over Wi-Fi, then it will not be accessible over myGHL because the device does not have access to the internet.
If you haven't entered your WiFi password into the doser settings, then that means the doser does not have access to the internet yet and therefore cannot communicate with the myGHL servers.
Follow the steps shown in this video:
https://www.youtube.com/watch?v=5D7K...AJRMA7&index=6
After you type-in your network information, make sure to Disconnect from the doser so the settings are applied.
Make sure you've disconnected so the settings are applied. This is mentioned in the description of the video.
If you've done that, then something was entered incorrectly in the Wi-Fi settings; either your network name / password / or assigned IP address.
Can you post a screenshot of the settings you entered?
Open the app, press ADD DEVICE, select the doser, give new connection a name, type-in the assigned IP address into the Host/IP field, press SAVE.
OK, I've done that but it won't connect through the app - it just says connection failed. And it still won't add my doser to the cloud with the my ghl id.
I can't connect to my doser/KHD at all with my phone now - I used to be able to connect to the GHL Doser 2 through my wifi but now that's gone?