Wi-Fi Issue - Need Your Help, Please.

Hello,

What do we do when Mitras LX7 Wi-Fi stop responding, please?

I have it connected to the Wi-Fi, but after I've connected it to Wi-Fi I can't see the Wi-Fi spot anymore and after a few days, it lost connection with my router Wi-Fi as well.
Now I can't access it on both ways Wi-Fi Network or Wi-Fi Hotspot, even after restarting the fixtures.

Thanks! ;)

Hello,

we are aware of this and currently preparing a WiFi-Firmware, which will fix this problem and release it as soon as possible.

Thank you very much for a quick answer. I've sent you a PM. Thanks. :)

Hello,

Sorry, I've just noticed that there is no support over PM.

I'll post it here then. I've updated the Wi-Fi by using the Wi-Fi Update Tool, but it didn't fix the issue.
I can see now the Wi-Fi Spot on the fixture but my devices are not connecting to it and it's not asking a password like before.

The WPS connection is showing as INACTIVE in my router settings.

So at this moment I can access the fixture settings only when I have a PC and a USB cable.

P.S: Before posting this message I've passed three hours checking, rebooting, reinstalling, etc. I can't find a solution how to fix it or where is the issue.

Sorry I didn't notice that there is a separate section for the questions in Eng. - Do I need to repost or this thread will be moved? :o

Hello Yuliya,

We will handle this directly in in our Ticket-Support system.
please open a ticket here https://www.aquariumcomputer.com/sup...ets-enquiries/.

Thank you. Will do. ;)

I've updated it and set all the Wi-Fi options all over again and it's working now. Thank you for the quick support guys. :) Cheers.