Troubleshooting email dispatch
Server log files were evaluated after several users reported having troubles sending emails.
Approx. 90% of emails are being sent.
The remaining 10% contains following errors:
- Email has no content
- SMTP-server is not specified
- Incorrect SMTP-server (e.g. smtp..gmail.com)
- Wrong password
- Password with special characters
- Password length more than 16 characters (max. 16 characters)
- E-mail address length more than 32 characters (max. 32 characters)
- Wrong SMTP-port
If you having troubles sending an email:
- Check SMTP-server1
- Enter the correct port number1
- Re-enter your password
- Check email content
- Restart the ProfiLux (power off)
Gmail double authentification is not supported.
1You can find the right SMTP server and port number in following table. If your provider is not listed you can get the SMTP server and port number from your provider. Please consider that german providers use encryption for sending emails.
| Provider |
SMTP-server |
Port number |
|---|
| Googlemail - Gmail |
smtp.gmail.com |
465, 587 |
| Outlook.com |
smtp.live.com |
587 |
| Office365.com |
smtp.office365.com |
587 |
| Yahoo Mail |
smtp.mail.yahoo.com |
465 |
| Yahoo Mail Plus |
plus.smtp.mail.yahoo.com |
465 |
| Yahoo UK |
smtp.mail.yahoo.co.uk |
465 |
| Yahoo Deutschland |
smtp.mail.yahoo.com |
465 |
| Yahoo AU/NZ |
smtp.mail.yahoo.com.au |
465 |
| O2online.de |
smtp.o2online.de, mail.o2online.de |
465, 587 |
| O2.uk |
smtp.o2.co.uk |
25 |
| AT&T |
smtp.att.yahoo.com |
465 |
| NTL @ntlworld.com |
smtp.ntlworld.com |
465 |
| BT Connect |
mail.btconnect.com |
25 |
| BT Openworld |
mail.btopenworld.com |
25 |
| BT Internet |
mail.btinternet.com |
25 |
| Orange |
smtp.orange.net |
25 |
| Orange.uk |
smtp.orange.co.uk |
25 |
| Wanadoo UK |
smtp.wanadoo.co.uk |
25 |
| Hotmail |
smtp.live.com |
465 |
| T-Online Deutschland |
securesmtp.t-online.de |
587 |
| 1&1 (1and1) |
smtp.1and1.com |
587 |
| 1&1 Deutschland |
smtp.1und1.de |
587 |
| Comcast |
smtp.comcast.net |
587 |
| Verizon |
outgoing.verizon.net |
465 |
| Verizon (Yahoo hosted) |
outgoing.yahoo.verizon.net |
587 |
| zoho Mail |
smtp.zoho.com |
465 |
| Mail.com |
smtp.mail.com |
465 |
| GMX.com |
mail.gmx.com |
587 |
| GMX.de |
mail.gmx.net |
587 |
| GMX.net |
mail.gmx.net |
587 |
| AOL Deutschland |
smtp.de.aol.com |
587 |
| AOL, AIM |
smtp.aim.com |
587 |
| Arcor |
mail.arcor.de |
465 |
| freenetMail |
mx.freenet.de |
465, 587 |
| iCloud Mail |
smtp.mail.me.com |
587 |
| mail.de |
smtp.mail.de |
587 |
| WEB.DE FreeMail |
smtp.web.de |
587 |
| Kabel Deutschland |
smtp.kabelmail.de |
465 |
| Unitymedia |
mail.unitybox.de |
465, 587 |
| Vodafone Deutschland |
smtp.vodafone.de |
587 |
