I'm finally getting around to configuring my ProfiLux 4e and noticed that the included temperature probe is reporting back 365.7 degrees Fahrenheit. I'm going to go out on the limb and say that reading is not accurate. Can someone please advise if they have come across this before and how it can be resolved. Hoping that their is a quick resolution available or if this is a replacement situation that I need to work out with GHL.
Attachment 12320
Be sure probe is well seated in socket and it’s on the right socket for temperature measurement.
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Check your connections.
Make sure the probes are all connected to the correct ports.
You can test the probe by dipping it in cool water to see if the displayed values change at all.
Thank you for the recommendation. I've actually checked this a number of times and reseated the BNC Connector accordingly, but the wrong temperature still remains.Quote:
Originally Posted by doggydoc10
Good Morning, I removed the probe from my aquarium and placed it into a cool cup of water. The temperature changed very little. All connections have been checked and ensured that the probe is connected properly. What are the next steps?Quote:
Originally Posted by Vinny
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Open a support ticket and provide us with the ADC 1 and ADC 2 values. Also include the troubleshooting steps already taken.
This can be found by activating "Expert mode"...click View tab, select Expert mode, then go to the temperature probe settings page.
Ticket 2154 was opened yesterday. I don't have a response to it yet. I have included this screenshot of the advanced settings.Quote:
Originally Posted by Vinny
Attachment 12323
Good Evening Vinny, I ran through the directions as requested and selected "Fix dig, temp. -sensor issue". I then get a warning asking me if I would like to continue, which I then select yes. Unfortunately after that nothing else happens.Quote:
Originally Posted by JaysLittleOcean
Since this is already being handled in the ticket system, we will continue there.