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I am running a doser 2 stand-alone with newest updated firmwares as of 2/12/20. Following the GHL doser resource guide I get all the way to the point of saving my WiFi network information in the GCC via USB, assigning an IP address, and then upon disconnecting the doser fails to connect to my existing WiFi through the standard connection.
I need to get this running to set up MyGHL. Any suggestions?
Go through your network settings and make sure they match what you entered into the doser's WiFi settings. Check for any errors in the network name or password. These fields are case sensitive. Any white spaces or wrongly type-in characters will prevent you from connecting wirelessly.
Also check the IP address you assigned. Make sure the IP you are assigning is NOT already being used by another device on your network.
If you also post screenshots of your network settings result (after typing in ipconfig in windows command prompt) and your doser WiFi settings, that will help pinpoint where a change is needed.
The IP address on your GCC screenshot (10.0.0.254) does not match the IP address of the app screenshot (10.10.100.254).
And also you're using the old app which isn't supported anymore. Please install our new app GHL Connect.
Do you all have phone support to walk through this?Quote:
Originally Posted by Thilo
1. I tried to change the IP address within GCC to match that of the doser; it did not allow me to enter the second and third sections as 10.10 instead of 0.0; the software did not allow me to change them.
2. I’ve been trying to get off the unsupported app but the connect app cannot find my doser! Hence the old app is the only way I can connect to my doser without a USB cord.
Could I actually talk to someone on the phone to help me resolve this or give remote access to the GCC within your support group?
This attempt to get on my existing wifi was driven by the fact that:
1. I need to get on my existing WiFi to logon to myGHL.
2. I need to get on myGHL to get running on the connect app.
3. Hence I do not believe I can get running on the connect app without first getting this WiFi connection work.
I attempted to install and connect to the “Connect” app again after changing the IP address within GCC to match that of the doser in the old app; no success. Connecting through the old app directly connected to the doser WiFi is the only way I can adjust my doser settings without a USB connection. If you could help me resolve this and get on myGHL and connected to the new app that would be wonderful.
You most likely want to use the Doser2 by using its AccessPoint mode and connect to it via your smartphone with GHL Connect. Change this setting on the network configuration page from Infrastructure/Client mode to Accesspoint Mode. Then Save & Disconnect from GCC and let the Doser2 reconfigure.Quote:
Originally Posted by SixtyFeetUnder
If this does not work for you, we can offer you direct support via our ticket system.
Create a ticket following this hyperlink:
https://www.aquariumcomputer.com/sup...ets-enquiries/
Hi,
You are not able to connect because the Wifi settings on the doser has been incorrectly entered.
What you have entered in the "current IP" field in the doser does not match the IP address format of your network. If this is not entered correctly, you will not be able to access the doser through the app which may also be incorrectly setup.
Do this:
1. Connect to your doser via USB, go to the SYSTEM settings page, and go into the Wi-Fi settings of the doser
2. Select "Use following settings" and enter this into each field...
- IP address: 10.0.0.200
- Subnet mask: 255.255.255.0
- Default gateway: 10.0.0.1
- Assuming the Wi-Fi network name and password was entered correctly, nothing else needs to be done in this step.
3. Click SAVE, then DISCONNECT and wait 1-2 minutes to allow the doser to try and connect to your network.
4. Open windows command prompt (same screen that showed your network details) and type-in Ping 10.0.0.200 and press ENTER
- If you get a response like this...that means the doser is now on your network...you can move onto the next step
Attachment 12213
Connecting to doser via app:
Since you already have an existing connection made for the doser in the app, you only need to adjust the connection settings.
1. Press the blue gear icon to the right of "Billy's Doser 2"
2. In the Host/IP field, type-in 10.0.0.200
- This is the IP address of the doser which you assigned earlier
3. Press SAVE, then try to connect to the doser. If you see the "Dashboard" screen, you are connected.
- This step assumes your phone and/or tablet is already connected to the SAME Wi-Fi network as the doser
Thank you Vinny; you got me connected here. Thank you so much for the assistance. I will update any current thread comments to make known you helped resolve this issue!Quote:
Originally Posted by Vinny