Doser 2 firmware 1.02 update failed

Hello,

I updated to the new GCC and connected to my Doser 2 to update to FW version 1.02. For some reason the FW was interrupted and I got an error message. It said to unplug the Doser 2 for a couple seconds and then plug it back in. I did so and then clicked ok and I saw this for over ten minutes before I clicked cancel. Now my Doser 2 just sits there and flashes yellow (my fluid level is below 2x the minimum amount, hence the yellow flash most likely). Is there an emergency FW flash like there is on the profilux and the mitras? What do you recommend I do now.

Thanks,
Scott


It sat here for 10min, nothing changed.
http://www.lithicimages.com/photos/i...-BkL62Sx-L.png

Jerel wrote in Reefcentral:

Quote:

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'Cancel' the Firmware update and start back at dialog 1/5

Dialog 2/5: Did your Doser 2 switch to 'Bootloader Mode' ? (Status LED turned off)

Within dialog 2/5, click 'Device Manager' and navigate to "Ports (COM & LPT)".

Is the Device listed as "Unknown Device" or "USBVCOM (COM#) ?
Attachment 6836

If the Device is listed as Unknown. You will need to install the driver manually. Right click "Unknown device" and click "Update Driver Software", followed by "Browse My Computer For Driver Software", click on Browse and choose folder “C:\Program Files (x86)\GHLControlCenter_V1060\Tools\FUJITSU USB DIRECT Programmer\driver\Win7” or whichever version of Windows you are using.

After installation of driver is complete, restart your computer and follow the firmware update instructions.

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Check and try this first.

This is great advise!

Artur please can we have a troubleshoot section added to the manual with all this information it would eliminate a lot of support cases and also enable end users to be up and running much faster. Good idea for ALL!

Ok, i will put it on the TODO list for the manual.

Great thanks, I think the users will be very pleased with a troubleshoot feature in the manual. Makes the product even more user friendly :)

Quote:

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Originally Posted by Artur

Jerel wrote in Reefcentral:


Check and try this first.

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Done and done. I have Com4 for my GHL stuff. Still doesn't work.

Attachment 6838

Attachment 6839

Attachment 6840

Attachment 6841

Attachment 6842

After all of that I re-connect and the USB connection works fine. I can go in and edit the dosing program without issue.

Attachment 6843

Please do following:

1. Cancel' the Firmware update and start back at dialog 1/5
2. click once Next so you see the dialog "GHL Doser 2 firmware update step 2" like in your third picture
3. Open the device manager and look for device called "USBVCOM" not "GHL Virtual Communications Port". It looks like this:
Attachment 6847

4. If you don't see the Device and it is listed as Unknown. You will need to install the driver manually. Right click "Unknown device" and click "Update Driver Software", followed by "Browse My Computer For Driver Software", click on Browse and choose folder “C:\Program Files (x86)\GHLControlCenter_V1060\Tools\FUJITSU USB DIRECT Programmer\driver\Win7” or whichever version of Windows you are using.

After installation of driver is complete, restart your computer and follow the firmware update instructions.

would be nice if you were warned that everything would be gone, even the calibration when you do a firmware update.

We will add a hint in the wizzard.

Performing a backup would have prevented the loss of data/settings, no?

If you do a backup before the firmware update, you can restore your settings after the firmware updates.

Re firmware update--
Followed above instructions...all fine...until I start the update. But Adobe flash opens and I get an access denied message? Checked my adobe stuff, no updates available. Adobe running fine. Suggestions.
One thing keeps leading to another. Would be nice to have access to support.

Hello,

Adobe flash have nothing to do with the firmware update.
Before you do any firmware updates, download and install the actual GHL Control Center and backup your doser settings.

To backup your doser settings connect to your doser and click the "Transmitt all settings from GHL Doser 2 to file" button in the top menu under "Backup and restore".
Attachment 6990

I need a screenshot of your devicemanager:

1. Open GHL Control Center and connect to your doser.
2. Click the "Firmwareupdate..." button in the top menu under Extras and click "Next" in the first Dialog.
Attachment 6991

3. In the next Dialog click the "Device manager..." button and the device manager will be opened.
Attachment 6992

4. Expand the COM & LPT devices, take a screenshot of the device manager and post it here.
You can use the Windows Snipping Tool for screenshots: http://windows.microsoft.com/en-us/w...#1TC=windows-8

I am following these instruct. Have done numerous times! Problem is, last step-adobe flash opens and I get a 'device failed' message. Have attempted numerous times, but obviously firmware 02 is not uploading because device still states 1.00. I understand, that adobe should not be opening up..........Is there any support besides this forum black hole?????????????????????? Did not realize when I purchased this-it was for the IT expert, and is pretty much proto-type.
I control my light with pc, notepad, and phone. My contoller is easily controlled with pc, notepad, and phone. This pump-hours at pc trying to get current f-w? Looking for support. Thank you!

You have a PM.