Hi,
I'm not having much luck with my kh graphs - the usual page has disappeared and been replaced with this (all my data is gone too.)
Any ideas?
Thanks, Alex.
Attachment 12407
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Hi,
I'm not having much luck with my kh graphs - the usual page has disappeared and been replaced with this (all my data is gone too.)
Any ideas?
Thanks, Alex.
Attachment 12407
Hello Alex,
If you haven't done so already, please open a support ticket and provide us with this information including device being used.
We will then have a closer look at this.
@Vinny
I dont think this is restricted to this person.
I have also been unable to view KH charts, it's all happened after the update! I dont mind opening a ticket, but it would just end up being too many tickets for something which has been raised!
Sent from my SM-N950F using Tapatalk
Will do.
I'll update this thread when I get an answer :D
The charts are not working on my pc. Myghl. Not on the app. They do not work on iPhone. Not on iPad. Not on MacBook. The last update destroyed this service
An error has crept in with the latest changes. We'll fix it today.
Please excuse the inconvenience.
Thanks for the update :D
Thank you.Quote:
Originally Posted by Thilo
Sent from my SM-N950F using Tapatalk
I think the issue is partially fixed, charts are not showing in the dashboard anymore:
Attachment 12410
And then under the Chart tab within KH Director the quick options for week and month don’t work anymore, you have to pick dates which is annoying, user experience is not great:
Attachment 12411
We've changed the default range to one day and added the date pickers to select a specific range to prevent automatically loading lots of unnecessary data.
Could you default it to one week? One day is too little to understand if there has been a change in the pattern and always ends up clicking the week tab anyway.
Also any explanation about why the chart is not showing in the dashboard anymore?
This would be much better in my opinion - you already see one result on the general page. If you click onto the graphs, you do so because you want to see more data so it doesn't make sense to default to one reading - especially when you already get one reading on the previous page.Quote:
Originally Posted by widarecu
Defaulting to one week would be a too large period for some users (e.g. when recordin measurement data every minute). But we will think about how we can solve this optimally for all.
Ah, OK - that makes sense - is it possible to give the user the option to choose their default?
Yes, we will most probably do that and make the quick options permanently clickable again to reload larger time periods.Quote:
Originally Posted by Whostheduke