Printable View
ProfiLux 3.1T; FW 6.26; S/N: 1605111020
GCC 1.0.84
Installed both FTDI and Prolific USB drivers and I can't connect to the aquarium computer with the supplied USB cable.
I would like to update to F/W 6.27 because I cannot use the Mitras lightbar and hope this update fixes it.
What can I do to fix the USB connection ?
When you have the USB cable connected to your PC and P3.1, what do you see in device manager COM Ports/LPT?
Unknown device?
Unknown USB Device (Device Descriptor Request Failed)
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
Forgot to mention it's windows 10
Uninstall the drivers you installed earlier. You only need to install the driver found in the GCC folder.
Here's how to get to it:
1. Go to C:
2. Select Program Files (x86)
3. Select GHL Control Center_V1084 *Current version of GCC*
4. Select Driver
5. Select dpinst_x64 or dpinst_x86
The necessary driver for connecting to the ProfiLux will begin downloading.
Thanks,
That did the trick; didn't see it in the manual though!
Hi,
I have the same problem. I tried to install driver from Center_V1085 dir but it doesnt help. Windows 10 complains about unknown USB device. Any idea what's wrong?
aseppa, when you have the USB cable connected to your PC and ProfiLux, what do you see in your device manager screen? Look at Ports(COM & LPT).
I see nothing there. In 'Universal Serial Bus controllers' I see Unknown 'USB device (Device Description Request Failed)'.
I've tried usb connection with my laptop and desktop. In both cases the same thing happends.
If Ports (COM & LPT) is not listed at all in device manager, that means the PC is not detecting anything connected to the USB port on the PC. The ProfiLux driver will only show up in COM & LPT.
Please use another USB port and not any USB ports on a hub.
I tried different ports with same result. Windows is complaining about unrecognized usb device.
My goal is to update the latest firmware and i guest using tcp/ip that's not possible?
Regardless of firmware state and driver issues: A firmware update via the build-in LAN port is not possible.Quote:
My goal is to update the latest firmware and i guest using tcp/ip that's not possible?
Reason is simmple: The LAN stack is part of the firmware and will be replaced during update. So it´s not possible to use it as update line.
I was able to update firmware with another computer using flash. This also fixed the usb connection problem. Thanx for help!
I have the same issue, how to solve it later? Thanks.
the issue is solved, after I reset P3.Quote:
Originally Posted by ss162400
Using an AMD Processor laptop, could get the USB driver install as Virtual COM. Is there a test on AMD laptop before?
Everytime I plug in the USB into my AMD laptop, P4 will switch off all Powerbar connection and then stall. Only way is to unplug the power to hard reboot the P4.
Tested all various drivers mentioned in this thread.
There is a known issue with USB connection with AMD B550, X570 (and maybe some other models) motherboards that has been fixed by AMD. Please try updating your BIOS and chipset.Quote:
Originally Posted by Kentan
I'm using an AMD Ryzen 5 3500U Laptop and have check and updated to all latest available bios and updates/ Is there any other alternatives for AMD user now?
Hi,
try with a USB hub.
Gaël
I am having the same connection issue with my PF Mini Wifi. I updated the dpinst_64 driver. My device manager recognizes the GHL Virtual Communications Port. But I cannot get the device to connect in GHL Control Center. I'm trying to set the device up on my laptop after not being able to on my phone app through wifi...
@Marlinmon07
Give this a try:
https://www.aquariumcomputer.com/kno...nnect-via-usb/
If you continue to have trouble with this, open a support ticket with screenshots and info on what you've tried so far.