Problem with key control in Profilux Plus II

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Originally Posted by smithpl

I'm still waiting for Matthias response :-(

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He will return from the Macna-trip from the US in about a week, he will reply to you after that.
Thanks for your patience.

Thank you!!! we yare waiting!!!

Quote:

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Originally Posted by kam.alex

Hello, excuse me, did you decide your problem, because i have such trouble with my PL2. I disconnected the bus between monitor and sensor plate. The keys are not reacting, only beep, and www.ghl-kl.de on display. Thank you.

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Hello,
we recommend to send the device in for checking to find out the exact error cause.
Please contact your retailer regarding the further return process. Thanks.

In my case it's impossible, because i'm live in Moscow.

@kam.alex: Can you please give us the serial no. of your ProfiLux, please?

of course!!! with pleasure! S/N: 0903092065

Hmm, there must happened something before the keys are not working anymore.

The key don't stop working, if nothing happened before.

Did you make an firmware update, changed the hardware setup or changed some settings?

First of all, i turn off my pl2p for a long time. After powerup, there was a problem. The keys arу beeping, after that i make a firmware update, but no result.

Hmm, very strange... but you have a PM

Carolin, I'm still waiting for help about my profilux 2.
I'm waiting for Matthias response, but I haven't got any email/message for till now :-(

Can you help me with this?