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Helipad
21.12.2014, 23:55
Dear Sirs,

Good evening, just found that my SMS module (rs232 type) is not working properly.
When I start GHL Control Center the SMS module keep loop the booting, in other words keep restarting, it not even allow me to use the control center properly. I had checking all the numbers and all its fine. the SMS provider number is the same the sms chip has "credit". Battery bar shows green.

How can I return the module for repair as it is out of warranty?


Best Regards
Pedro Ferreira

GHL Support
22.12.2014, 16:29
Hello,

the reason for this behaviour could be a defective SMS-module battery.

You can either try it with a new battery
https://www.aquariumcomputer.com/en-GB/products-shop/spare-parts/sms-module-battery-detail
or you send the device in to GHL for checking.
In this case please contact GHL directly before the return.

Helipad
23.12.2014, 09:36
Hello,

the reason for this behaviour could be a defective SMS-module battery.

You can either try it with a new battery
https://www.aquariumcomputer.com/en-GB/products-shop/spare-parts/sms-module-battery-detail
or you send the device in to GHL for checking.
In this case please contact GHL directly before the return.

Hello Miss Carolin

I will order a battery and see if it fix the problem. If it doesn't I will ship it to GHL for evaluation and possible repair

Best Regards

Pedro