Connection Issues with Mitras and Bootcamped Mac

[ackwasoldier]

Hey all, (still a little new to all this forum edicate)

I have just received my mitras 6200 and I am having trouble with connecting it to my MacBook Pro. I am running bootcamp and Windows 7. The copy of windows isn't entirely legit (morally its ok - long story). Anyway after connecting the mitras I have been given to install the device driver. I can (and have) update the device driver. I have updated the description (under administrator) to the virtual com port (COM4). Everytime I attempt to connect it asks if I want to view the settings.

If anyone has any ideas that would be appreciated,

Cheers,

Rob.

PS - does anyone know if the fact the i am running a dodgy copy of windows would impact the connection?

[Matthias]

does the Windows device manager show an entry for the Mitras virtual com port?

unplug / plug again the USB conection and see what happens in the device manager

[ackwasoldier]

Hi Matthias,

I tried to disconnect and then connect the mitras and all that happened is that the virtual communication Port 4 disappeared and then reappeared. So the computer is recognizing the mitras it appears that GCC cannot connect?

Any other ideas? I have taken some photos of the windows but I am unable to post them - would it be easier if I pm'd them to you?

[Matthias]

ok, this shows that Mitras is recognized and there is no driver problem (I think there is no exclamation mark on the entry)


I have updated the description (under administrator) to the virtual com port (COM4).

not clear what you mean

set the COM-port to 4 rather than "automatic"

maybe post a screenshot of your connection settings

[ackwasoldier]

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[ackwasoldier]

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I hope these are helpful. I still can't really understand what the issue is...

[DennisO]

Set up baudrate of driver to 38400 instead of 9600 and test it.

[ackwasoldier]

Yeah mate, I just tried it. It still wouldn't connect.

[DennisO]

I've just seen that you have old driver. Uninstall old driver, download new version of GHL Control Center and install the new one.
Try to set COM-port setting to auto. We've tried GHL Control Center on Bootcamp and it works like Windows PC.

[ackwasoldier]

Hey,

I just uninstalled the driver, installed the latest software and then reinstalled the new driver (I think because I am not totally confident with Windows system). It still does not want to connect. Would you consider controlling my computer remotely?

Cheers,

Rob

[ackwasoldier]

Bump.

Any other ideas?

[DennisO]

I have just reinstalled Windows on Bootcamp. If you have troubles with driver installation, open device manager and reinstall driver:

1. select the device with right mouse button and press uninstal
2. select also uninstall device drivers.
3. search for new hardware.
4. after the device is found, install drivers Manually from custom directory: C:\Program Files\GHLControlCenter_VXXXX\Driver (32 bit) and C:\Program Files(x86)\GHLControlCenter_VXXXX\Driver (64 bit)

I have tested it for 5 minutes with fresh Windows.

[ackwasoldier]

I am sorry but after attempting to do this I appear to have the same driver type on my computer; would you consider controlling my PC remotely?

[Matthias]

we are talking about the newest version of GHL Control Center, right? the difference is that the driver which comes along with it is certified

[doggydoc10]

Sorry Mathias. What does "certified" means?

[Matthias]

No funktional change. Win 8 requires drivers with certificate, so we added it.

[ackwasoldier]

I have updated the driver, although I don't know what you mean by certified it was the latest copy of the download available (GHL control center was downloaded from this website).

So I guess that no mention of the two times that I suggested computer remote control means no?

Without sounding negative is there a more efficient/effective way of dealing with this issue? I work long hours so I only get post now and then and because of the time difference I don't really get to see the forum everyday. Any other ideas would be great - I would really like to start to program my lights.

Would validating my copy of windows resolve the issue?

Cheers,

Rob

[DennisO]

Can you post your connection settings in GHLControlCenter?

[ackwasoldier]

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[DennisO]

Try to use com port number instead of AUTO-setting.

[ackwasoldier]

Changed from AUTO to Com Port 4 - No change

[DennisO]

You have private message.

[ackwasoldier]

Hey all,

Sadly I feel really disappointed in the support I've received from GHL. The last communication I received was on 14.02.2014, 23:28 stating that he was waiting for Monday. I've replied twice and haven't received any response.

I feel that my issue hasn't been resolved through any assistance with GHL; after two weeks of email silence I bought a new copy of windows 8.1 and after a plethora of issues with bootcamp I managed to get the control center working only to receive a message "You have received a demo unit of the mitras please contact GHL." So if anyone could give me a heads up on what I should go I would be appreciative.

Genuinely I feel pretty let down; I have had this unit for a over a month and just got the control center working on Friday.

Cheers,

[GHL Support]

You have a PM.

[doggydoc10]

Any update on this topic? Curious to see if you were able to connect and HOW?

[keneil01]

Just to let you know... I run parallels on my macbook pro with windows 7, and have no problems installing ghl controll center.
I did not do anything special to connect...
http://www.parallels.com

Hope you get it to work on bootcamp.

Sent from my iPad using Tapatalk HD

[doggydoc10]

Are you able to connect Mitras using parallels?

[keneil01]

I dont have Mitras "just" a P3. They use same software, right?


Sent from my iPhone using Tapatalk

[doggydoc10]

Yes
But unfortunately connecting Mitras using GHL control is NOT an easy task from what I can read.
I can connect to my p3 using GHL and parallels with no issues...Just trying not to use two computers!!!!
Lol

[Matthias]

Ghl control center and profiluxcontrol both run on a Mac with parallels

If there are problems they are mostly caused by USB driver problems

[DennisO]

We are working on the solution for the "parallels"-issue . It will be fixed in the next firmware update.

[doggydoc10]

So you are agreeing there is some sort of "issue" here? Looking forward to the solution.