Buttons not working

[steve iow]

Hi everyone,

I have a problems with Profilux Plus II.
I can't use profilux using keys on device. Despite the pressing of buttons nothing happens.
I hear only clickin signal ( beep ) when I press buttons.

Other functions of this Profilux works well. I can connect to device by PC app, set everything.
Some times I see blinking Alarm LED only.
on PC app in Remote Control LCD display the same what is on device. There is only http address to GHL.
In remote tab buttons not working too...

When I'm restarting device I see information about detected cards in slots, Intro with eating fish on first line and... that all :-)
When I made firmware update LCD is changed and I see firmware update ... press yes....
So, It looks like LCD and key are OK.

I have this exact problem, the keys do not respond from my profilux or the remote on my p.c software all other functions are working ok.

Firmware 5.14 p.c 5.1.5.1.

Please help.

[Matthias]

3 options:

a) front PCB defective (resp. the keys)

b) board misaligned

c) S/N in the ProfiLux (is displayed in PLC start page) is not correct -> compare it with the S/N on the sticker onthe bottom side