Touch screen frizzing

[coops1234]

Hey guys

Came home today and I seen that my touch screen has frozen I turn it off and on and now won't load up?
Can any one help plz

[GHL Support]

Perhaps your power supply unit is defective - can you use your Profilux power supply and test it in combination with the Touch?

[Matthias]

or the Touch-Interface become broken

maybe water on it?

[coops1234]

Ill have to do that later.

And it's to fare away from the tank and all power runs into a dry room .

[coops1234]

I tried switching power and still not working

[GHL Support]

Could you check following:

What is the state of the LEDs (green and yellow) at the ProfiLux-Touch-Interface?
If you try to reassign your PAB devices at your ProfiLux, is the Touch in the list of the PAB devices?

[coops1234]

The green light is on and the yellow one blinking fast
And and the touch is in the list with the PAB

[GHL Support]

Ok, now we know the PAB connection to the ProfiLux-Touch is working properly.

What about the cable between ProfiLux-Touch-Interface and the ProfiLux-Touch-Display?
Maybe the connection is interrupted by a cable damage or the connector is not correct inserted (anymore).
Is the cable the original cable without any extension?

[coops1234]

I'm going to see if I can get a cable tomorrow to see if that help

[coops1234]

Hey guys

I got a new cable but its still not loading up???

[GHL Support]

Hmm, I think in this case the best solution is to send the ProfiLux-Touch to GHL for a review.
Please contact your retailer for further details.