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hermannsae
25.02.2013, 04:37
I had a power outage, when the Touch was back online, I had lost all my data.
Is the data not redundant?
Or, is it just a setting issue?

Thanks

hermannsae
26.02.2013, 21:26
Wrong question?
Falsche Frage?

mdanielse
27.02.2013, 01:02
Your measurementdata should not be lost when the power of the Touch goes down.
Try it deliberately once more, if the data is gone again your Touch is faulty. Hope it's still under warranty..........

hermannsae
02.03.2013, 02:14
Yup, every time I am loosing power, I am loosing the data.
Yes, still under warranty.

Thanks!

Matthias
04.03.2013, 08:25
could you be more specific?

what exactly happens?

what are the exact steps to reproduce this?

hermannsae
04.03.2013, 22:06
Ich weiss nicht, wie ich es besser beschreiben koennte, wenn der Strom weg ist, sind alle Daten geloescht, d.h. wenn ich in den „Graph-Modus“ gehe, um mir den Temperatur-Verlauf von den letzten Tagen anzeigen zu lassen, sind keine Daten vorhanden. Ich fange wieder bei Null an. Dieses gilt fuer alle Messwerte.

hermannsae
06.03.2013, 15:58
Matthias, do you have a solution by any chance? Maybe a software fix?
This is a brand new unit. Please advise.
For easier communication, I am more than happy to provide my email address.

Thanks,

Hermann

hermannsae
08.03.2013, 00:37
So, shall I return the unit???

Matthias
08.03.2013, 12:16
the measurement values are stored periodically in the Flash memory of the Touch, they should be available after a power-reset

the only possibility to remove the storage is to change the configuration - means: sensors had been changed

if the configuration was always the same and the data disappears definetely after a powercycle then we should check the unit

Carolin will contact you for further details

hermannsae
08.03.2013, 15:04
Thanks!

hermannsae
19.04.2013, 23:57
Matthias, the problem is still not solved. The last I heard was that it is a Firmware problem.
Anything in the near future to fix this? Maybe an update?
Thanks

Matthias
22.04.2013, 09:38
we had no chance until today to investigate this accurately and to check if something in the firmware has to be changed

we come back unasked to this as soon as we know more

meanwhile I ask you for patience

thank you