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MitchM
01.01.2012, 23:48
Hello,

When trying to update firmware for my PIII (which I have done many times before) I can only receive the message "this file is unsuitable for updating this device!"
I am using software version 5.1.1.3 trying to update my firmware from 5.09 to 5.11.

Any suggestions?

Thank you

GHL Support
02.01.2012, 08:08
Perhaps you downloaded the false firmware file?

Try to download the right file again and repeat the procedure...

MitchM
02.01.2012, 13:23
Thank you Frank.
I have tried downloading the file again, but that did not work.
I also tried installing firmware vers. 5.10 but received the same message.

Blahenazo
02.01.2012, 19:30
did you unzip the downloaded file before uploading to the P3 ??

MitchM
02.01.2012, 19:48
Thank you, Blahenazo

The strange thing about this file for me is that it is a zipped file, but the "expand" option is greyed out for it.
When I open the zipped file, it shows the .mhx file right away, so I wondered if Windows 7 had a different way of unzipping files.
When I choose that .mhx file to update, that is when I receive the error message.

MitchM
02.01.2012, 20:00
Blahenazo, your question made me investigate further and I was able to expand the file after I dragged it to the desktop. I was not able to expand it from the downloads folder.
The firmware update is progressing fine now.

Thanks again
Mitch