P3 Ex / PAB communication issue

[Jim E.]

If this is in the wrong sub-forum, feel free to move it.

Michael Hall of Aqua Digital has escalated my issue to the forum for advice.

My year-old P3-Ex stopped communicating with my PAB after attempting a FW upgrade via the usual means of using an RS232 connection & the FR Flash utility. The yellow Com light stopped flashing. The green power light is flashing. I unplugged & plugged in the PAB repeatedly. I tried using another Ethernet. The PAB is plugged into the correct slot which is 15 or 16, either/or).

Michael provided hyperlinks to a compatible pair of FW & software (P3 v504a with software 5.0.4.2), and while the FW update was successful on the P3, it still does not recognize there is a PAB attached.

When I try to assign the PAB device (System - Configure PAB - Assign Devices) the P3 says "no devices found!" No serial# is displayed. Which is not a surprise, since the yellow Com light no longer blinks.

Has the PAB forgotten who or what it is? Is there a tool for this?

I have no spare controller so I'm running the lights manually, using a thermostatically-controller emergency heater (OMG), refilling the evap by hand, and have absolutely no safety net in place at the moment. I've made arrangements to borrow a friend's Neptune tomorrow.

Thanks.

[Wirus]

Have you tried to perform a PAP systemreset?

[Jim E.]

Have you tried to perform a PAP systemreset?

Yes.

[aqua_digital]

Hi

I am awaiting an answer back from GHL on this, I hope to have one by tomorrow for you unless a GHL technical specialist replies here first of course.

[Jim E.]

Hi

I am awaiting an answer back from GHL on this, I hope to have one by tomorrow for you unless a GHL technical specialist replies here first of course.

Thanks Michael. And thanks to Wirus as well for offering his suggestion. Didn't mean to publish a curt 1-word response -- I was at work & suddenly became nervous about being on a non-work-related forum. Which isn't in itself a serious offense, so I was probably feeling guilty about something else at the time. All guru's are welcome here.

[GHL Support]

We will take care of this problem and will get back to you.

[Jim E.]

We will take care of this problem and will get back to you.

Thanks Carolin. I am standing by. Meanwhile, my P3 Ex & single PAB have been (hopefully temporarily) replaced by my old XXX.