Green level sensor does not work.

[Lech-u]

In my Profilux 4 device, two (out of four) water level sensors suddenly stopped working. Both are connected via a splitter to the green water level socket. It looks as if Profilux 4 stopped seeing these two sensors.
What could be the cause of this failure?

[Gael]

Hello,

Please refer to the Sensor tab on the Levels page to check direct status. Perform port, splitter and sensor inversions to identify exactly what is no longer working. Open a support ticket if necessary.
https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

[Lech-u]

Hello,

Please refer to the Sensor tab on the Levels page to check direct status. Perform port, splitter and sensor inversions to identify exactly what is no longer working. Open a support ticket if necessary.
https://www.aquariumcomputer.com/support/tickets-enquiries/ (Guest login)

Gaël

I do not know how to solve or answer that issue: "Perform port, splitter, and sensor inversions to identify exactly what is no longer working.". I have this picture in my Levels Page:13558

[Gael]

Hello,
What you are showing is the level tile on the dashboard.
Go to the Control menu, then Level, then the Sensor tab.
Watch direct stat and check splitters/level ports/sensors.

Gaël

[Lech-u]

Hello,
Go to the Control menu, then Level, then the Sensor tab.
Watch direct stat and check splitters/level ports/sensors.

Gaël
Do you mean that place as in my picture?

[Gael]

13575

[Lech-u]

It seems that all 4 level sensors are OK.
But two of them do not work properly.

Today I have changed the position of the plug from green to purple socket. The green socket is not working. Maybe I have to change the spliter?