Unable to connect through cloud

[uzairshahid]

HI,
im unable to connect to my ghl doser through cloud connect which is creating an issue for me to keep check and balance remotely
how ever I can connect to the device when I'm connected to my home wifi and select the local device connect option in ghl connect app

[Gael]

Hello,

Please open a support ticket and indicate the model of your Doser. https://www.aquariumcomputer.com/support/tickets-enquiries (Choose Guest login)

Gaël