GHL Connect Doser issue

[Philip271]

GHL Connect Version 3.20.12 on Android.

About a month ago, when I change doser settings and hit "save", I get a pop up spinning "applying changes". It continues to spin until my phone goes to sleep or I hit back button on my phone.

Then I get the pop up asking if I want to discard changes. If I hit no, I can make other edits.. If I hit yes, I can get back to main dashboard.

Now if I click on any pump, I get "please wait" and think I'm stuck there until I force close the app.

Once I reopen the app, I check on the doser settings I tried to change, it will have saved it from my pre attempt and look ok. I assume the dose will follow the new settings but I have not verified.

Just it's not normal for the hang time with the pop up windows not finishing and go back to dashboard.

[Gael]

Hello,

What is your doser firmware version?

Gaël

[Philip271]

1.35 09/02/2019.

Is there a new version I need to update to?

[Gael]

Yes, you have an old version.

Can't affirm that update will fix you specific issue but as I can't reproduce it with my devices I don't think it's a general issue.

Let's a try: https://www.aquariumcomputer.com/downloads/ghl-control-center-v1-1-4-0

Last firmware is 1.44.

Don't forget to backup settings before as update will factory reset your doser.

https://www.aquariumcomputer.com/knowledge-base/how-to-update-standalone-doser-firmware/

Gaël

[Philip271]

Ok thanks! I'll get the new firmware installed. Have to go dig out the cables and remember how to connect my laptop to it =p

Will report back after. Thanks for the help!

[Vinny]

Instructions for connecting via USB and doing the update can be found in our Knowledge Base:
https://www.aquariumcomputer.com/knowledge-base/how-to-connect-via-usb/
https://www.aquariumcomputer.com/knowledge-base/how-to-update-standalone-doser-firmware/

[Philip271]

Hey Vinny! Thanks for the info.

So... Firmware updated to 1.44. It also updated my android phone app to 3.20.12.

It did not resolve the issues I had. =(

Since the update made all my containers showing empty and changed my min warning level, I had to change it in doser settings. When I change the min alarm warning and hit save, I also now get the applying changes pop up that hangs. Clicking back gets the discard changes pop-up. If I hit yes, it takes me back to dashboard. If I click any pump, now I get the please wait popup. I can hit back to get that popup to go away but if I click any pump, it comes back "please wait". So I have to force close app and restart. I see the changes I wanted to make/save is now correctly updated/saved.

[Vinny]

Please open a support ticket to report the problem you are experiencing with the android app version. Attaching a video of what you're seeing will greatly help.