Ion Director -Not taking in sample water

[MAKDENTAL]

My ion director (which has been working consistently) is not taking in a sample of aquarium water -It's as if a pinch valve? is not opening as the doser starts to deliver its scheduled sample and leaks from dosing tube connector as the pressure is too much. I have tried cable ties to secure the mini connector which just "blows off" and can only conclude a failure to open a valve or "blockage". In case people ask ... of course I use an inline filter!

Is it worth opening up the ion director to investigate as I have had an open ticket for two weeks now with not one response from GHL?

[Vinny]

Hello,

Please reply to your existing ticket so the assigned support member will receive the notice and reply. You can also post the ticket number here.

[MAKDENTAL]

Hi Vinny Ticket no is #6265

[Vinny]

Thank you.
I have notified the team to reply as soon as possible.

[swezoo]

Hi Vinny
Do you know the current waiting time for tickets created? Created one about 2 1/2 week ago, but have not got a reply yet.

[Thilo]

Hi, can you please provide the ticket number.

[swezoo]

Hi Thilo
Ticket no is #6266

[Thilo]

Thank you, I will check why the ticket has not been answered yet and we will answer your ticket asap.