Ion director problem

[Emretemur]

Hello, there is a problem in my sign in for a ticket. I have a brand new ion director. I'm using it for 10 days. Every 2-3 measure it gives bad sensor performance fault. I empy cells reprepare cell and after two hours it measures with %87 sensor performance. Other day it measures %100 sensor performance and 1-2 days later bad sensor fault repeats.
I submerged referance fluids but it gets some thin air inline in a few days. I calibrated pumps and measured water sample line volume with scale. My pump connections are ok.
I'm also using profilux and Kh director without any problems.

[Vinny]

Hi,

Since you already have an open ticket, troubleshooting should continue there. You can use the "guest" login to access your ticket.

[whoami]

I hv similar issue, can share some solutions here please ?

[Ads-jj]

Anyone getting a response to tickets? I've not heard anything for a week and have a ion director doing nothing now from a new probe that's failed?

[Emretemur]

Anyone getting a response to tickets? I've not heard anything for a week and have a ion director doing nothing now from a new probe that's failed?

There is a problem about my responds. GHL support couln't see my answers so I mailed.


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[whoami]

There is a problem about my responds. GHL support couln't see my answers so I mailed.


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Thanks for update, is there any feedback from them so far ?

[Emretemur]

Thanks for update, is there any feedback from them so far ?

We have a communication problem in ticket area. I used mail option but problem is not solved yet[emoji17]


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[Ads-jj]

Had one response then gone quiet again, hopefully they sort out the issue soon

[Emretemur]

Today problem seems to be solved. After videos of setup and results, sensor will be change. I'll update with new results when it arrives


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[bin6006]

I test it once a week. Before the test, soak the sensor in RO water for about 40 minutes, and then test it. However, this method lasted for 1 month. Now this method is not acceptable. Prompt for sensor failure. Is there a good way? Can you solve this problem completely?