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tmccaf
29.12.2021, 05:39
It seems something is wrong with my KH Director. When I plug in the 24v splitter into KH Director my doser shuts off. I even tried using a 12V connection seems like it's a short. What is warranty/Service on these?
Vinny
29.12.2021, 18:19
KHD requires a 24V PSU, not 12V. The 24V PSU is shared between the KHD and Doser.

Use the original 24V PSU and connect it directly to the doser, then to the KHD. If the PSU powers the devices, the PSU is working normally. Use the splitter cable and see if there may be a short in the splitter cable itself.
tmccaf
29.12.2021, 21:18
Ok, I tried that when I connect to the KH director the blue light on power supply goes out. I am thinking a short somewhere in the KH director itself. I opened it up and can't see anything wrong. However, I didn't remove the circuit board to check. I opened up a service claim but they closed correct till Jan 3rd right?
Vinny
31.12.2021, 14:15
Thank you for opening up a ticket. The team will reply to you asap when they return.
tmccaf
17.01.2022, 21:55
@vinny the Probe now leaks. Its a drip seems like PH probe is loose is that supposed to be like that? I am guessing this is why I had to bring it in for service.

I think missing the oring. What size oring should I use? The oring supposed to be in the nut correct? I dont see any
Vinny
18.01.2022, 19:14
Yes, the O-ring is included with every fitting.

If you already have an open ticket, please post there so we can help directly.
tmccaf
21.01.2022, 22:56
I am guessing remove the 4 screws that hold the PH Probe measurement cell. is that torx screws? If so what size? Thanks
tmccaf
26.01.2022, 00:51
Vinny the sample tube volume for the KHD is how much water is being held in the line correct? I think it's wrong. When I take all the fluid out I measuring 34ML and that is with all the water out of Filter as well so this is what I put in for sample tube volume?
widarecu
25.07.2023, 06:22
Hi,


I'm having the exact same issue, what was the problem with yours? how did you solve it?
Vinny
31.07.2023, 19:19
Hi,


I'm having the exact same issue, what was the problem with yours? how did you solve it?

If you need help with your device, it would be best to open a support ticket:
https://www.aquariumcomputer.com/support/tickets-enquiries/

Provide all relevant info: Problem description, troubleshooting steps attempted, sales receipt, etc.
widarecu
31.07.2023, 22:45
Thanks Vinny,

Already did, something leaked inside and the board is stuffed but out of warranty :(

New board on its way already