Thilo
23.04.2021, 12:07
To all GHL Connect App users,
unfortunately, due to problems with the iOS version, we had to make changes to the app storage again, which also affects the Android version. With the next update (planned for next week) all app settings (linked myGHL account, local device connections and app related settings) will be lost and have to be set up again.
To avoid this as much as possible, you can log in to the app with a myGHL account before the update and enable the CloudSync option. This will back up your settings to the myGHL server and automatically restore them after logging in to the new app version.
So after the update, you will only need to log in again with your myGHL account.
We apologize for this inconvenience. We have of course checked all possibilities to avoid this, but unfortunately this change cannot be avoided and an automatic restore of the old settings is not possible.
If you have any problems or further questions about this, please feel free to open a ticket by clicking here (https://www.aquariumcomputer.com/support/tickets-enquiries/) or reply to this thread.
unfortunately, due to problems with the iOS version, we had to make changes to the app storage again, which also affects the Android version. With the next update (planned for next week) all app settings (linked myGHL account, local device connections and app related settings) will be lost and have to be set up again.
To avoid this as much as possible, you can log in to the app with a myGHL account before the update and enable the CloudSync option. This will back up your settings to the myGHL server and automatically restore them after logging in to the new app version.
So after the update, you will only need to log in again with your myGHL account.
We apologize for this inconvenience. We have of course checked all possibilities to avoid this, but unfortunately this change cannot be avoided and an automatic restore of the old settings is not possible.
If you have any problems or further questions about this, please feel free to open a ticket by clicking here (https://www.aquariumcomputer.com/support/tickets-enquiries/) or reply to this thread.