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Whostheduke
03.06.2020, 22:32
Hi guys,

My doser is making an awful noise - it sounds like the head is trying to turn but is stuck. The sample water tube is also full and my last kh result was 0dkh! So I'm guessing something went wrong on the last test. Maybe it didn't purge?

Here's a video of the noise. I've raised a ticket but wonder if I might hear back quicker on here.

https://youtu.be/XLmun-A7xcA

Cheers, Alex

Vinny
03.06.2020, 23:28
Hello Alex,

We will assist you through the ticket system.

Whostheduke
06.06.2020, 10:41
OK, do you know what the current turn around time is?

Bob_The_Reefer
06.06.2020, 13:34
OK, do you know what the current turn around time is?

From recent experience around 3 working days for an initial response then seemed to go quickly

MatthiasF
08.06.2020, 12:46
Alex, I don't see a recent ticket from you that is still unresponded.
Can you verify the ticket and tell the ticket number, please?

Whostheduke
08.06.2020, 12:52
Alex, I don't see a recent ticket from you that is still unresponded.
Can you verify the ticket and tell the ticket number, please?

Hi Matthias,

I've tried to log back in to check it, but I can't. I've logged tickets through the guest and members sections before - I can get into the guest section, but not the members (which is where I logged this one). It says my password is wrong, but it won't let me reset it...

Shall I just post it again in the guest section?

Thanks,

Alex.

MatthiasF
08.06.2020, 12:55
Yes, do this via the guest login please.

Whostheduke
08.06.2020, 12:58
Yes, do this via the guest login please.

Done, thanks.

MatthiasF
08.06.2020, 13:04
We've got you.