LOST all WIFI & ID info

[chefjpaul]

Hi.

I lost all my wifi and even my GHL ID. this started two days ago, the P4 language went to Spanish and lost WIFI.

I turned off all anti virus etc on the laptop.

FW version 7.23

Tried to update the WIFI firmware using every method, got it to get a signal for about 30 seconds then its lost. The WIFI firmware tool did update, but nothing is working, logo lights staying white.


I can not get into GCC as the GHL ID on the P4 isn't working, saying invalid ID. so I lost my app settings as well.

[Vinny]

Hi there,

Please open a support ticket so we can further assist.

[chefjpaul]

Hi there,

Please open a support ticket so we can further assist.

Will Do Vinny, Just checking here first. spend a many hours on this already and cant figure it out.

Thanks

[Vinny]

I understand.
If you can give us as much info as possible, one of the dev members can look into it and see what may have happened and when.

[chefjpaul]

Thanks.
Ticket submitted.

Defiantly lost the GHL in router network. very strange

[Remireef2017]

I have exactly the same problem.

Mine happened about a week ago

Is there anyone that could advise me on what to try?..

Thanks

[Thilo]

Please also open a ticket: https://www.aquariumcomputer.com/support/tickets-enquiries/