P3 EX Firmware 5.00 - Upgrading to Current Firmware

[DavidFM]

I came into possession of an old P3 EX recently. Wanting to update it to current firmware I have set about using the tools and advice provided here but am currently stuck. I am able to connect to the Profilux using ProfiluxControl 5.1.7.2. Then using the current GHL Control Center files I try to update to the newest firmware. However, right at the end of the update I get "error:41". I have included images of the failure. What am I doing incorrectly/ what can I try?1172111722

[Vinny]

Hi,

Which version of GCC are you pulling the P3 firmware file from?

[DavidFM]

Hi Vinny,

I have attempted to pull from both GCC V1.1.2.6 and V1.1.2.7 with the same result.

[Vinny]

Please open a support ticket for further assistance.

[DavidFM]

Could you direct me to the appropriate place to open a support ticket? I am ignorant and unable to find where this might be.

Edit: I found the link, which is "https://www.aquariumcomputer.com/support/tickets-enquiries/?page=sign-in&redirect_to=https%3A%2F%2Fwww.aquariumcomputer.com %2Fsupport%2Ftickets-enquiries%2F%3Fdc%3D1560193324&dc=1560193324" for anyone who needs it. A ticket has been submitted.