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JayHoe
11.07.2018, 21:48
I suddenly have an alarm on my temperature and on the P4 and Touch it shows Temp ***

Does this mean the probe has failed? If so, I assume as it is under a year old it is under warranty. Is there anything I can try to test it?

Meanwhile, as my heaters are heater stats, I will set them to always on and let the heater stats take control of themselves until this is sorted.

Oh, and I have made no changes for weeks to the software and noe of the kit has been disturbed.

Gael
12.07.2018, 06:26
See https://forum.aquariumcomputer.com/showthread.php?12724-Temp-40%B0

JayHoe
12.07.2018, 10:52
See https://forum.aquariumcomputer.com/showthread.php?12724-Temp-40%B0

Hi,

Thanks but I'm afraid this is not the same problem. The probe has been in place for months and workng perfectly. I have powered down and restarted and it comes up again as ***. I checked the back of the P4 and everything seems tight. I have made no changes, it just suddenly went during the England match!

To make matters worse, I was moving my calibrated thermometer to the DT to keep a closer eye on it... and I dropped it on the floor :-(

I am currently relying on the inbuilt stats on my heaters to maintain a roughly OK temperature.

So I am still wondering, is this probe dead???

JayHoe
12.07.2018, 12:54
I have looked at the store and I am unclear. Which temp probe is the correct one for a P4 please?

Vinny
12.07.2018, 16:14
Hi there,

Please open a support ticket and attach a copy of your sales receipt so we can troubleshoot this further.

P4 temperature probes use a BNC connector. The digital temperature probe is the direct replacement to your current probe.

JayHoe
12.07.2018, 19:07
Hi Vinny, I have done some digging... and I have had the kit for over a year - so I guess it won't be under warranty anyway. I will open a ticket as suggested. Thanks for the info about the replacement type.

Cheers

John