Matthias
17.05.2018, 08:16
It took a while, but we wanted to be sure.
Some customers have reported small bubbles in the reagent tube, which occasionally affected measurement accuracy.
This problem has now been solved, and there is now a reagent fluid set at a special price.
New tube, improved reagent fluid
The KH Director is able to measure and control the KH value in the aquarium fully automatically and very precisely. Sporadically appearing air bubbles could however affect the accuracy.
In recent weeks, GHL has examined in detail the problem reported by some customers and has taken the following measures:
• The reagent liquid is additionally warmed slightly at the time of filling and stirred slowly to reduce the dissolved gases present in the liquid as much as possible. All reagents delivered since March have already been treated this way.
• Another tube material is used for the transport of the reagent, instead of the silicone tube now Flex-PVC tube. All KH Director will be delivered with this tube from now on.
We offer now the following set:
• 3 x 1l reagent fluid
• 70 cm Flex PVC tube
Regular price: 89,90 €
Special price until 30. June 2018: 59,90 € - Besides the free tube you also get 1l reagent for free
(retail price for Germany, incl. 19% VAT)
Article number: PL-1592
Available from your dealer or GHL online shop (https://store.aquariumcomputer.com/en/product_info.php?info=p296_kh-director-reagent-set.html).
KHD customers who have problems with air bubbles in the reagent tube can therefore choose from the following options:
• order the above set
• request a new reagent tube from GHL free of charge (then please contact service@ghl-kl.de)
We sincerely thank our customers for the valuable help and patience in analyzing and resolving the problem.
We sent this information also in a newslettter.
Some customers have reported small bubbles in the reagent tube, which occasionally affected measurement accuracy.
This problem has now been solved, and there is now a reagent fluid set at a special price.
New tube, improved reagent fluid
The KH Director is able to measure and control the KH value in the aquarium fully automatically and very precisely. Sporadically appearing air bubbles could however affect the accuracy.
In recent weeks, GHL has examined in detail the problem reported by some customers and has taken the following measures:
• The reagent liquid is additionally warmed slightly at the time of filling and stirred slowly to reduce the dissolved gases present in the liquid as much as possible. All reagents delivered since March have already been treated this way.
• Another tube material is used for the transport of the reagent, instead of the silicone tube now Flex-PVC tube. All KH Director will be delivered with this tube from now on.
We offer now the following set:
• 3 x 1l reagent fluid
• 70 cm Flex PVC tube
Regular price: 89,90 €
Special price until 30. June 2018: 59,90 € - Besides the free tube you also get 1l reagent for free
(retail price for Germany, incl. 19% VAT)
Article number: PL-1592
Available from your dealer or GHL online shop (https://store.aquariumcomputer.com/en/product_info.php?info=p296_kh-director-reagent-set.html).
KHD customers who have problems with air bubbles in the reagent tube can therefore choose from the following options:
• order the above set
• request a new reagent tube from GHL free of charge (then please contact service@ghl-kl.de)
We sincerely thank our customers for the valuable help and patience in analyzing and resolving the problem.
We sent this information also in a newslettter.