Reseting PIN?

[Gools22]

trying to setup my profilux plus 2 that I received from a setup buy. I have it hooked up to my computer but when connecting asks me for a pin #. Tried 0000 but didn't work. Then tried to reset it by shutting off then return key and esc. I reset it but when I try to reconnect it still says pin no accepted. It lets me use the demo mode but just wondering.
Is there any other tricks

[MatthiasF]

Hello,

you should do a firmware upgrade as mentioned in the following thread:
http://forum.aquariumcomputer.com/showthread.php?6945-Cannot-connect-PlusII-to-PC-PIN-problem

After that, you should be able to connect without the PIN-lock.

[Gools22]

thank you I will give it a try

[Gools22]

Do I need special software on my computer for downloads and updates? I'm making no progress on trying to do this. I don't have computer smarts and have tried reading other threads but I have no idea what they are talking about. Is there a thread for dummies?

[PIWAWT]

You need these files. You have to unpack the zip files first.
Make sure that no other program is connected to the Profilux.
Work exactly according to the instructions
10426
10427
10428

Regards Pit

[Gools22]

Thank you for the suggestion. However being totally computer illiterate, having read that and not knowing what I’m doing I decided to pack it up and it’s in a box outside. I have an apex and have videos to refer to. Unfortunately with it being outdated that’s what someone like me needs, a step by step. Thanks again for the help

[Gools22]

Ummm. Box is back inside. Wife came home, I'm in trouble right now. So I was told to apologize cause I'm over reacting, and that I have to calm down. However I have to take the weekend off and Monday she is going to read the instructions and try and help me.

[PIWAWT]

OK Breathe, breathe, breathe, breathe.........
I'll do it with you step by step, but I need some more information.
Did you connect the Profilux with the original GHL cable?
Do you use a USB to serial adapter, or does your PC have a serial port RS232 (https://www.stratusengineering.com/rs232-9-pin-pinout/)?
Which operating system do you use?

regards Pit

[Gools22]

Going to try attaching some photos from my phone hope it works!
I used the white wire ( I believe it’s called a cat 5) to connect to my computer as it was the only one that seemed to get me to the “pin” stage. However I do have a whole bunch of RS232 cords and USB. I do also have that other item I can install in my profilux with the antenna thing but I don’t know what it is.
I have windows 10 on my laptop.
Thank you for your time and patience!




OK Breathe, breathe, breathe, breathe.........
I'll do it with you step by step, but I need some more information.
Did you connect the Profilux with the original GHL cable?
Do you use a USB to serial adapter, or does your PC have a serial port RS232 (https://www.stratusengineering.com/rs232-9-pin-pinout/)?
Which operating system do you use?

regards Pit

[PIWAWT]

To connect a Profilux II to the PC, it needs one of the silver colors with blue connector. You should see the connection in the Device Manager. Note the assigned COM port (COMx) for the emergency update.

regards Pit

[Gools22]

I get this popping up.

However do I need to have all the updates done first before this step? Because I can’t even get the downloads figured out, or are these the steps for that?
Thanks



To connect a Profilux II to the PC, it needs one of the silver colors with blue connector. You should see the connection in the Device Manager. Note the assigned COM port (COMx) for the emergency update.

regards Pit

[PIWAWT]

Disconnect your Profilux, install this driver (https://www.aquariumcomputer.com/de/downloads/prolific-virtual-comm-driver-v1-12/), restart your PC, reconnect your Profilux

regards Pit

[Gools22]

Hi Pit
The driver install appears to have worked. Do I now go back to post #5 and download the emergency update and firmware etc...?

[PIWAWT]

yes

regards Pit

[Gools22]

Hi Pit
I'm unsure of what to do now. I downloaded the emergency flash tool and the firmware. Still unable to connect. Looking at the instructions for the firmware update, and looking at using the jumper, but I don't have a piece that looks like a jumper.

So I'm unsure what to do now.

Thanks

[PIWAWT]

you get an error message? you have selected the same COM port as in DeviceManager

regards Pit

[Gools22]

Ok makes sense yes changed it to com3 and it worked and now the pin is popping up again. I tried 0000, and also resetting with the return and esc but still says denied.
Also in the pic says firmware is 4.01 is that the old version? I assume.

[Vinny]

Switch off the device (disconnect the voltage supply), switch it on again (plug in the voltage supply again). Immediately, while the status and greeting screen is displayed, press the left arrow.

You will be asked: Are you going to delete the PIN?

Select YES to restore the pin to factory default - 0000

[Gools22]

Sorry I could have explained it better, I did press the left and esc button and it did ask if I wanted to reset the pin and I selected yes however it didn’t work.

[Gools22]

I’m doing the emergency update and I get to the reset the microcontroller, once I push ok, I get an error?
What does it mean?

[Gools22]

help bump