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SPSQueen
05.02.2018, 16:29
Hi

I purchased a profilux 4 mega set and it was delivered about 2 weeks ago, i only just got round to opening it because I have been so busy and only to find out everything is in German when it turns on. I dont know how to put it into English or reset it. Have i been sent the wrong product?

any help would be appreciated, thank you

thanks

SPSQueen
05.02.2018, 16:47
also the front control on the profilux are so unresponsive, the need multiple repeat press on the arrow to make them go up and down.

not really impressed with this

alekslyse
05.02.2018, 16:54
Language: Connect to GHL Control Center and change the language on the first screen to english. German is default and you change it with no problems.

Responsive touch: You can calibrate the keys that will help a lot. Here is a guide how to do this: https://www.youtube.com/watch?v=oW7RQjnMvY8

SPSQueen
05.02.2018, 17:53
Thank you for the help, you are a life saver.

i also now have another issue, I cant seem to update the firmware of the profilux 4. It keesp saying update failed please reset the device by unplugging it.

I also installed the USBVCOM drivers manually for windows 10 but no luck.

you dont by any chance know what i might be doing wrong?

thank you again

alekslyse
05.02.2018, 18:00
Thank you for the help, you are a life saver.

i also now have another issue, I cant seem to update the firmware of the profilux 4. It keesp saying update failed please reset the device by unplugging it.

I also installed the USBVCOM drivers manually for windows 10 but no luck.

you dont by any chance know what i might be doing wrong?

thank you again

Did you check what port that is assigned when you try to update your Profilux? (at the step where it ask you to enter the port). Did you try to follow the guide https://www.youtube.com/watch?v=h_C5X3X-Ce0

It could help to disconnect all PAB devices if you have those connected, but from what I know it should not be required, also make sure you are using the latest version of GHL Control Center.

SPSQueen
05.02.2018, 18:05
Hi

I followed those instructions and now I have a new problem, it wont even connect to the Profilux via usb anymore. It just wont connect, lol I goofed it already.

I updated the usbvcom driver and now it says GHL virtual communication port, which i think might be the wrong thing i updated. USBVCOM has now disppeared from the device manager. what a mess.

alekslyse
05.02.2018, 18:17
Hi

I followed those instructions and now I have a new problem, it wont even connect to the Profilux via usb anymore. It just wont connect, lol I goofed it already.

I updated the usbvcom driver and now it says GHL virtual communication port, which i think might be the wrong thing i updated. USBVCOM has now disppeared from the device manager. what a mess.

If you had a failure in the update you can fix it with https://www.aquariumcomputer.com/downloads/profilux-4-emergency-update-instructions/ - but if it start properly when you unplug and plug it then I dont think you need to do an emergency update.

PIWAWT
05.02.2018, 18:18
Hello SPSQueen
You have a PN

regards Pit

SPSQueen
05.02.2018, 18:40
Thank you guys for all the help. Fortunatley I have not had a failure to update, just unpluging it resets the device. But my device refuses to update regardless of driver installed.

Thank PIWAWT for the file, really appreciate it. I followed your instruction and unfortunately it just stuck on "loading system information... please wait... after i press connect to device. i have the latest GHL control centre installed, well one before the BETA edition on the dowload section.

I am not sure what I am doing wrong. I wish GHL made this whole process more streamlined and easier.

Regardless of what happens guys just want you to know i am great full all the help.

PIWAWT
05.02.2018, 18:56
Do you have a connection in the Device Manager?
Have you set up the ComPort in the GHLControlCenter?(Menue\administrate)

SPSQueen
05.02.2018, 19:02
Do you have a connection in the Device Manager?
Have you set up the ComPort in the GHLControlCenter?(Menue\administrate)

I have, i had to reset back to the old drivers and use the GHL communication driver in order for it to connect to the device. Unfortunately the file you sent me just crashes on the screen i mentioned. Not sure what else to try.

Maybe my unit is broken?

Vinny
05.02.2018, 19:06
For clarification

GHL Virtual Communication port driver is only used when you are connecting to the P4 on GCC over USB.

USBVCOM driver is ONLY used for updating the P4. Outside of that, GHL Virtual Com is the regular driver.

If the load screen gets stuck, disconnect the USB cable from the PC, restart the PC, and try it again.

PIWAWT
05.02.2018, 19:43
Which operating system do you have?
Do you have a yellow triangle at the driver in the device manager?
If there is a connection in the device manager, which COM port is specified there?
Have you set up the COMPort to be used in the GHLControlCenter?
Have you tried an older version of the GHLControlCenter? I don't know if your firmware is "too old" for the new version of the ControlCenter. (version greater than GHL Control Center V1.0.9.9)

SPSQueen
05.02.2018, 20:04
For clarification

GHL Virtual Communication port driver is only used when you are connecting to the P4 on GCC over USB.

USBVCOM driver is ONLY used for updating the P4. Outside of that, GHL Virtual Com is the regular driver.

If the load screen gets stuck, disconnect the USB cable from the PC, restart the PC, and try it again.

unfortunately no amount of restarting or even uninstalling and reinstalling fixes the freezes with usbcom drivers that are in the Cypress USB direct

its not working no matter what, i even tried another pc. I have GHL control centre version V1107. There is something amiss somewhere, possibly corrupted VBCOM drivers?

SPSQueen
05.02.2018, 20:08
Which operating system do you have?
Do you have a yellow triangle at the driver in the device manager?
If there is a connection in the device manager, which COM port is specified there?
Have you set up the COMPort to be used in the GHLControlCenter?
Have you tried an older version of the GHLControlCenter? I don't know if your firmware is "too old" for the new version of the ControlCenter. (version greater than GHL Control Center V1.0.9.9)

Normal it say GHL virtual communication port and COM3. After updating the driver with the files in the Cypress USB folder, it says USBVCOM( com3). I can connect to the device with GHL virgual communication driver but not the driver USBVCOM. It keeps crashing or freezing.
There is definitely a connection in the device manager, but I never get a triangle, windows seem to always load some default driver even after uninstalling it.
I have definatley set up the GHL software to use come 3.
I will now try a older version of the software to see what happens.

I am using windows 10

Thank you all for the input.

SPSQueen
05.02.2018, 20:13
I should mention that I have nothing connected to the Profilux 4 except the usb and power cable. NO PAB devices, no Probes, nothing. Would that make a difference.

Also the software does not update or send the updates to the profilux when trying to re calibrate the KEY. It keeps crashing and the values does change. Its horrible to use like this, i have to keep my fingers for 2 seconds before it registers a click and sometimes it does not and requires repeated clicks. Surely someone must of tested this device before sending it out to me. I really did not expect so much misfortune with a brand new almost 1000 device, its getting very frustrating.

SPSQueen
05.02.2018, 20:24
same issue with even older version of GHL control centre 1.1.0.6

SPSQueen
05.02.2018, 21:21
i have tried to install and reinstall software from begining many times and same issue every time. Unless someone has a magic way to fix this I have officially given up. A simple update should not be this complicated.

I think my device is faulty. It wont even update the key calibrations, how can i request a brand new replacement as this unit is not even 2 weeks old?

SPSQueen
05.02.2018, 21:59
OK guys, update :

I found out what was wrong or what I was doing wrong. There really needs to be more clear instructions on how to do this.
Process is

1) Install GHL control centre software, most up to date if desired.
2) plug in your GHL profilux 4 via USB
3) You should hear a noise because a new USB device has been connected to your computer.
3a) open up device manager and check under Ports ( COMS & LPT) there should be something there called GHL Virtual Communication Port.
There should be a number there like COM3, COM1, COM 5 or whatever, write down this number if desired. As explained by vinny earlier one, this is what you use to communicate and receive data from the profilux 4 but not what you should be using to update the firmware of the profilux.

3b)The mistake I was making was I was changing this to desired driver in the CYPRESS USB DIRECT folder and it kept on crashing on trying to connect to the profilux. You must first connect with the GHL virtual Communication port driver and then when inside GHL click the upgrade firmware and follow the instruction and on step 2/5 of the firmware update process where it ask for the COM number to be entered, you must then click on device manager, find GHL Virtual Communication port device, right click, update the driver, then click on let me choose driver, navigate to where you have installed GHL contorl center, find the tools folder and then Cypress USB foler/drivers/windows 10 and there is a file called usbvcom. I had to force windows to accept this driver over the Virtual Communication port drivers. Only then can you proceed with the update process. Afterwards the update is finished you unplug your device and it just reverts back to Virtual Communication port drivers, if it does not just to it manually.

thank you all for all the help. I am truly grateful for everyone taking the time to help in this. Also don't try and do these things when tired and in lots of pain, your mind don't work. ;)

still having issues with the sensitivity



thank again all.