Doser Maxi not turning

[janvh001]

I reveived a new Doser Maxi and when pressing the control buttons on the front side (1-2-3-4) none of the pumps turn.
When connected to GCC and trying to calibrate the pumps, the same problem occures.
I can hear the pump motors making a sound (as if they are energized, buzzing) but they seem to be stuck.

Being a new pump, please advise what to do.
Can I open the box to see what is wrong?

[Matthias]

Unfortunately we recognized after shipping the first few Maxi Doser that the motor tolerances are a bit higher than we expected, so we changed the motor power in firmware 1.26.

I hope you have 1.25 and an update to 1.26 will cure the problem.

1.26 is avaliable for Standalone as well as for Slave in the current GCC.

-> did this work?

[janvh001]

Hi Matthias
I had frimware 1.25 installed and did the update till 1.26
Now pump 2 is functional but the problem remains with pump 1.
This pump 1 is still not turning properly.

[Matthias]

this is not good

please contact me directly for 2nd level support: support@ghl-kl.de

I am sure we can sort this out quickly

[Schnilu]

Hello,

I have the same issue with my Maxi Doser Slave.
Is the Firmware GHL-Doser-Slave_V126.mhx in the folder FIrmware/PAB-Devices the correct one?
Thanks

Olaf

[Matthias]

yes

[Schnilu]

Okay,
After update of GCC to 7.10 and maxi doser slave to 1.26, no reaction on the pump.
I’m in the need of some help.
Attached are screenshots of firmware versions

[Matthias]

screenshots look good

did you assign the correct start number?

please make a screenshot of the setup dialog after clicking "configuration"

PS: screenshots can easily be made without camera with pressing CTRL + PRINT or using the Windows snipping tool

[Schnilu]

I have 2 doser asigned to pump numbers 1-8 and the maxi doser asigned to 9 & 10
10017

[Matthias]

1. please reboot the Maxi (unplug power)

2. no reaction to manual buttons on front of device?

and/or

3. no reaction to buttons in GCC dosing channels 9 & 10?

[Schnilu]

Can we switch to german? Or is english better?

Rebooted the maxi and the PL4. first push on manual button gives a short start of the motor but stops immediately.
Dosing on GCC is no recation.

[Matthias]

German or English - ist mir egal

wenn es weiterhin nicht klappt 2nd Level Support Email an GHL

[Schnilu]

Nach mehrmaligem Booten und verschiedenen Szenarien des ansteuern der Pumpen (manuell oder GCC) zuerst, konnte ich die Pumpen kalibrieren. Werde aber die nächsten Tage erst die Zuverlässigkeit testen und erst dann ins System integrieren.
Dennoch vielen Dank für den Support!
Gruß Olaf