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josepzp
30.05.2017, 10:19
For lack of a general forum I write it here:

I am sincerely disappointed with the new P4 that many have bought, in a hurry, for the promotion and possible lack of stock.

Unfortunately, we bought a "half-cooked cake", a "car without seats". Indeed the P3 offered higher performance (Android and iOS APP, Internet server ...)

We really paid at least € 450 to get a product with lower performance.

This is incomprehensible

Kind regards

ZicoCata
30.05.2017, 17:20
+1 I agree completely. Why to launch an expensive aquarium computer where many key operations have been disabled, still no email notifications for all users, no android app etc. and there has been several months, since the launch date to make those features to work. 450e is way too much for a product where almost he most basic operations has to be beta tested by customers. Also the customer service here on this forum has been slacking lately. Many threads with questions to GHL and no aswers. It shouldn´t take too much time to give somekind of an answer, for example to question, what is going on with the KH director (even only info if it is still on time to be launched in 2017). Previously I owned P2 plus and I loved it, so it was a natural transition to the new P4 as the brand was familiar to me and the new P4 seemed exciting in many ways. Needless to say, I have started to regret that decisions.

ReefClownMIA
30.05.2017, 20:40
For lack of a general forum I write it here:
I am sincerely disappointed with the new P4 that many have bought, in a hurry, for the promotion and possible lack of stock.
Unfortunately, we bought a "half-cooked cake", a "car without seats". Indeed the P3 offered higher performance (Android and iOS APP, Internet server ...)
We really paid at least € 450 to get a product with lower performance.
This is incomprehensible
I am very disappointed and seriously value changing the Apex from Neptune Systems
Kind regards
I must ask, other than Android and iOS App and Internet server - what "performance" did the P3 offer that makes you feel that the P4 is a "half-cooked cake" ?
While I'll agree that the release of newer features has been a bit slower than anticipated due to some overhead, it's well underway and feature releases are back on track.


+1 I agree completely. I have been toying with an idea to swap to Apex as well. Why to launch an expensive aquarium computer where many key operations have been disabled, still no email notifications for all users, no android app etc. and there has been several months, since the launch date to make those features to work. 450e is way too much for a product where almost he most basic operations has to be beta tested by customers. Also the customer service here on this forum has been slacking lately. Many threads with questions to GHL and no aswers. It shouldn´t take too much time to give somekind of an answer, for example to question, what is going on with the KH director (even only info if it is still on time to be launched in 2017). Previously I owned P2 plus and I loved it, so it was a natural transition to the new P4 as the brand was familiar to me and the new P4 seemed exciting in many ways. Needless to say, I have started to regret that decisions.

I'm sorry you feel this way, certainly can't stop you from swapping to the apex, if you feel this to be the right step.
However if you allow me to assist with your P4 I'd be happy to...
We most certainly value all customers, past and current.

I'm not sure if you've been keeping up with MyGHL - tons of features have been implemented and optimized on MyGHL, and speeds are also hugely improved as well as connection timing.

Since you're a long time GHL customer, as you mention, you understand that we're not big on pushing software to appease the masses in the name of pushing software. We understand that you trust our gear for the reliability, efficiency and longevity that it is known for, and you've experienced over the years.
The P4 builds on this principle, has higher performance and more "power" to drive the product for some time. As part of this redesign we've taken further steps to allow expansion of the system and to feature proof it.

FYI - Email notifications are in final testing
Info on the KH Director will be released when we have a timeline ready for public digestion. We don't want to disappoint you again

Please if you have an issue, let me know and I'll be grad to assist.

-Marco

josepzp
31.05.2017, 08:48
Oh my God!

I sincerely apologize to you… I don't know who are you… I think, perhaps, a GHL staff member… if not you're a fanboy, and I thought there were no fanboys here.

Now… look at this:
1.- I used the iOS app frequently to activate, for example, the feeding pause, because my P3 (now P4) it's inside a cabinet. Yes, I'm a bit vague for not opening the door.
2.- I used the web often, from my office, to control the parameters.
3.- I used the web often to see the statistics on the parameters of pH, redox, salinity etc ...

With respect to the rest of news and improvements, honestly, I have not noticed in my day to day ... instead what I used already can not be used.

Maybe you'll get other improvements, too, sure, but not in exchange for not being able to use the above.

Sorry, it's like I was sold a car in which the radio was not implemented yet ... does it work? Yes, of course, but I like music.

A cordial greeting

doggydoc10
31.05.2017, 12:38
Oh my God!

I sincerely apologize to you… I don't know who are you… I think, perhaps, a GHL staff member… if not you're a fanboy, and I thought there were no fanboys here.

Now… look at this:
1.- I used the iOS app frequently to activate, for example, the feeding pause, because my P3 (now P4) it's inside a cabinet. Yes, I'm a bit vague for not opening the door.
2.- I used the web often, from my office, to control the parameters.
3.- I used the web often to see the statistics on the parameters of pH, redox, salinity etc ...

With respect to the rest of news and improvements, honestly, I have not noticed in my day to day ... instead what I used already can not be used.

Maybe you'll get other improvements, too, sure, but not in exchange for not being able to use the above.

Sorry, it's like I was sold a car in which the radio was not implemented yet ... does it work? Yes, of course, but I like music.

A cordial greeting



Nothing personal but we need to tone it down here and watch the language.

Calling someone a "fanboy" regardless of the situation is not proper.

People here are a community.

We are all trying to help each other the best we can.

I admit I have been ********** at GHL over the years.
But I have also been a customer for the past 10 years.

If you have been in a relationship with anyone for this long I am sure you will have disagreements.

Overall, I believe GHL produces the BEST product in the market.

Do I believe sometimes equipment comes out with some "kinks" that need to be iron out? Yes.

But I also believe it's because they are being "pushed" by us the consumers to get them out asap.

For example... the kH director!!!
People; let GHL brass develop it PROPERLY so when it comes out we have a working product.

I believe the P4 has its limitations but I believe they are very "small" and I also know that, because of GHL track re cord they WILL make those changes asap. And look at ALL the things you CAN do with P4 that you couldn't do with P3. Start with myGHL...

I do own a P4, two P3 and thousands of $$$ worth of GHL products. And to be honest I would NOT trade them for anything.

I still own my first P3 that's over 6 years old.
It's actually upgraded and working on my QT Tank flawlessly.

So please feel free to voice your opinions but treat people the same way you would like to be treated.

I have personally known most of the GHL people here including the owner and I have to say they are all very hard working individuals who are only trying to help the consumer out!

JUST MY OPINION.




Sent from my iPhone using Tapatalk

josepzp
31.05.2017, 12:52
Hi!
If someone has been offended by using the expression "fanboy" I apologize. For me it is not an insult or contempt, when I consider myself "Fanboy" of, for example, Apple or Nintendo.
Really sorry.

But this should not hide the fact that GHL has put on sale an unfulfilled product and this is intolerable.

As much as when my dear Apple has manufactured products with bugs or when Nintendo sells its Mini Classic NES with only 30 games ... but of that I complain in its forums.

If GHL has had our pressure to improve the Profilux, it had to have resisted and not put on sale a product half finished.

Did the painter leave your house half painted? Did Renault sell you a three-wheeled car? Have you seen the fall in Volkswagen for lying in the case of diesel?

You say that P4 has small limitations, but for me they are essential, like the car radio I quoted in my previous post. And I also have a lot of money invested in Profilux

And I have not yet read a single comment by anyone from GHL

That is a bit sad

In my opinion, too

ReefClownMIA
31.05.2017, 13:29
Jose,
Your complaints have been duly noted, let's lay them to rest though. That way everyone can go back to work and be productive, bringing the features you're missing, rather than responding to posts that have no productive value.
GHL is well aware of which features are requested, and is working on bringing them in upcoming updates...

I certainly understand your frustration, and if you carefully read my first response, I laid out that this was not the intention. However sometimes things happen, and we'll work around it. Again, my apologies that you've feel let down, but rest assured that GHL is working on resolving all open items, sooner than later.

Respectfully,
Marco

josepzp
31.05.2017, 13:52
Very thank you
Sincerely yours

Aqua-Passion
10.06.2017, 10:26
Hello ,
Can we hope that the internal P4 web server be functional for this summer?
Would it not be possible to have an estimated timetable for the release dates of major pending functions?
I respect your work and I know it is not easy but I think it would be good for us.
No need for a specific date or commitment on dates but less an estimated roadmap
At least for big things like :
-Emails
-Internal webserver
-Android APP
....
To find out if this is counted in days, weeks, months or years
Thank you in advance

Matthias
16.06.2017, 17:10
Email support has just been released.
myGHL gets finally graphs in a few days.
Other features are in the pipeline.
We just hired another software developer for speeding up the app and webserver development.
I am quite confident we will see app and webserver in 2 months.

ZicoCata
16.06.2017, 17:14
Email support has just been released.
myGHL gets finally graphs in a few days.
Other features are in the pipeline.
We just hired another software developer for speeding up the app and webserver development.
I am quite confident we will see app and webserver in 2 months.

Well theres some good news we have been waiting for, thanks for the heads up Matthias.

Aqua-Passion
16.06.2017, 18:23
Email support has just been released.
myGHL gets finally graphs in a few days.
Other features are in the pipeline.
We just hired another software developer for speeding up the app and webserver development.
I am quite confident we will see app and webserver in 2 months.

Hello ,
thank you very much
Sorry to be a little impatient, I am reassured to know that it will arrive within a reasonable time.
Especially for the webserver and / or the android applications because I put everything on it.
In my case I am not interested in myghl (my local network being accessible only by vpn for security reasons I do not open the external ports) I just use it in read mode to troubleshoot for the moment
That's why I was worried about the progress of the p4 webserver .
Without it I lose all interest of the interactions with the p4, it is really a very important thing for my case !

Thank you for everything !

Matthias
17.06.2017, 13:12
We know that and we do our best to release webserver and app ASAP.

Both are programmed from scratch up, we can't use anything from P3. This is the reason it takes some time.

Aqua-Passion
17.06.2017, 17:43
Thank you very much !

thatanos
20.06.2017, 18:32
Email support has just been released.
myGHL gets finally graphs in a few days.
Other features are in the pipeline.
We just hired another software developer for speeding up the app and webserver development.
I am quite confident we will see app and webserver in 2 months.

Hi matthias, I jave update to the latest firmware version 7.07 with control center 1.0.9.9 and after check all the options I can´t see where are the email support tab or option. Could you please let me know how to find it please?
Thank you in advance.

Lincsreefer
20.06.2017, 18:47
If email is on general release it can be found on the left hand side of the GCC at the bottom.

https://uploads.tapatalk-cdn.com/20170620/f4274ff604846d30f37598d43320c25f.jpg


Sent from my iPhone using Tapatalk

thatanos
20.06.2017, 19:01
If email is on general release it can be found on the left hand side of the GCC at the bottom.

https://uploads.tapatalk-cdn.com/20170620/f4274ff604846d30f37598d43320c25f.jpg


Sent from my iPhone using Tapatalk

Thank you it wasn´t on my GHL CC after making the reset but aftter closing it and reset it again it appear there.

thank you,

Reefer17
24.06.2017, 21:02
9447

It is not on mine. How to you get it? I have GHL CC 1099 and 7.07 in firmware

decena
25.06.2017, 12:02
You must update WIFI.

Vinny
26.06.2017, 13:14
As decena said, you'll need to update the WiFi module as well. This is what enables the Email notification feature.

Update steps for the WiFi module can be seen here:
https://www.youtube.com/watch?v=F-cH-xJmiwU

ringostar
18.09.2017, 15:13
Any news on the web server and app development? Or a general comment on what the next update will bring?

Thank you!

Vinny
18.09.2017, 20:50
App is in the works. :)

We recently gave a sneak peak at a US show, MACNA. Here's the video:
https://www.youtube.com/watch?v=lYtCVNJerwQ

Once security and stability has been established, we'll release it.

Lincsreefer
20.09.2017, 12:47
So as it stands at the moment GHL don’t have a functioning app on iOS 11 for any of the Profilux?

I love the GHL stuff but the speed of development of the software side seems painfully slow.

Regards
Dave

Matthias
21.09.2017, 11:49
we are not slow, it is just a lot of work and to test

don't worry, we are on schedule

further details will be announced as soon as it is safe enough to announce them