myGHL connection problem after changing router

[RichardW]

Guys can anyone help - pulling my hair out.

I had a wireless extender out in my conservatory and had it providing ethernet for my GHL and had it working. This little box failed, so I replaced it being a mac guy I m using an airport express, the airport is configured and working fine I am providing ethernet to the Profilux, the profilux has an IP address and you can also see the ID and the KEY, yet when i go into myGHL I try and log in all it says Device is not connected to My GHL

Also when i go into the profilux it self, it shows the ID and the Key code and has my GHL Gliff on the screen

I can connect to the profilux via the App but being a mac user I really want my GHL workign again. Whats wrong

8842

[pommie]

Im not a MAC person but i suspect that your airport devices doesn't know the routers default gateway i.e the way to reach the internet.
Your Profilux app is probably configured using your internal IP address 192.168.1.x so doesn't need to go out via your router which means it will only work when you at home using your Wifi network.

Can you plug anything else into this airport device and verify internet connectivity ? If you plug a laptop in make sure you turn of its wifi to perform the test.

[RichardW]

I ahve just conencted my mac to the same Ethernet cable - obvisoly wifi deactivated and I can use the internet fine via this route so its not the above issue.

[pommie]

Can you provide a bit more information to help suggest some things to try:-

Was the Myghl working when you had your previous router?
Do you have the ability to access your profilux from your home PC using the GHL app?
Do you have the ability to access the profilux web page from within your home network or outside your home? i.e using the internal IP address or DNS name?
You say you have the App working on your Iphone, is this using an internal IP address (only work at home) or does it work outside your home?

One thing you can do to rule out if its a network issue or a Myghl issue is run a long ethernet cable from your profilux into the back of your router (if you have a long enough cable).

[RichardW]

My GHL was working fine until I had my BT broadband replaced, then extender that I had in ceonservatory failed so this is why I replaced it.
Profilux to the PC (Mac running Windows in bootcamp) works fine.
Not sure what you mean by Profiliux web page - but I can access all internat activities via my router on multiple devices, Mac, iphone and Ipads
App is set up with the iP adress thats on the Profilux never has worked outside of my wifi network -?
running a long ethernet cable from my router to my GHL isnt possible as my tank os out in the conservatoruy- hense why I am using an extender. As mentioned Above my extender is conecting to the Web fine and I can access the internat via it through my Mac via ethernet.

Reading the above you ahve given me an idea is this a port forwarding issue do you think - if the Port number on the Profilux and router are differtn this could be the reason, any other ideas you think I could check.

[RichardW]

tried everything and nothings working, there is nothing wrong with my Airport express or my wifi. Someone please help

Would the new wifi Profilux sort this rubbish out as im so close to changing from GHL foreever, as a mac user I hate having to be forced into Windows systems/ it feels like your Technology is stuck in the 80's. I have just changed my 6 xMitras after 5 years to Radions as I got fed up having to keep diging out my mac, rebooting it to another operating system, pluging in USB cable ect... The Radions rock. pumps, Return pumps, leds within 2 secsonds all confired and working from finger movments on my mac/phone

Any help to save a customer would be welcomed, I have spent to much money on this Technology to just sell on but all my friends have moved over to Apex for this exact nonesne... make something that just works were not all Techies.

[pommie]

The fact that this problem only started after you changed you broadband service is a good indicator its a network issue and not a MyGHL one.
Both Profilux and PC must be on the same subnet if they can talk to each other.
The million dollar question is if the Profilux can see the internet.

What i would do is using your laptop plug in into the wifi extender Ethernet port.
Turn off the Wifi
Manually enter the IP address, Subnet and default gateway

Something like 192.168.1.x
Mask 255.255.255.0
Gateway 192.168.1.1
DNS = same as your gateway.

Check if the laptop can access the internet properly.
If yes, take those same settings and manually inter them into the Profilux and test again.

Note: the reason your app wont work from outside your home network is becuase you need for forward a port on your router <- leave that for another query.

[RichardW]

Manually enter the IP address, Subnet and default gateway

Something like 192.168.1.x
Mask 255.255.255.0
Gateway 192.168.1.1
DNS = same as your gateway.

If yes, take those same settings and manually inter them into the Profilux and test again.

Note: the reason your app wont work from outside your home network is becuase you need for forward a port on your router <- leave that for another query.

Where exactly do I enter the above ? My mac works fine when hard wired to the airport, I'm not sure I follow you. I appreciate I deactivate the wifi on my Mac but where am I then adding the iP to a search bar or creating a new network ?

[RichardW]

Please can someone help me resolve this issue, I have been trying for days.
I have posted the Airport when hard wired into my Mac so you can see what IP information etc is says.. I can connect to the internet absolutly fine
I have adda screen shot of the LAN setting within GHL - when running Windows - I have tried everything and nothing works

Please please help.

[Vinny]

You cannot connect because you do not have the correct information put into the ProfiLux LAN settings.

The Default Gateway, DNS, and IP address cannot be the same. The default gateway and DNS should be the IP address of your router. In this case, it should be set to 192.168.1.254

Set the IP address of the ProfiLux to 192.168.1.200 and save your settings. After about 2 or 3 minutes, use windows command prompt to ping the IP address of the ProfiLux. In this case ping 192.161.200

If you get a response from the ProfiLux, you are connected. Verify that your myGHL setting is set to active and try again.

All this information can also be found in our startup guide:
https://www.dropbox.com/s/9i4l79svjvrr0bm/GHL%20Profilux%20Startup%20Guide.pdf?dl=0

[RichardW]

Followed your guidence exaxctly, as you can see from the screen shot attached Windows CMD can ping the iP address, yet still no MY GHL

[Vinny]

1. Remove the device from your myGHL account and re-add it.

Do you still get the same message?

It is possible that your router is blocking communication to the myGHL servers.

[RichardW]

How do I remove the device, I tried to remove it when I first had the issue Vince, withion my GHL how do I remove it from within the software ? not sure how to check if the router is blocking to GHL but everything else works via this route so I doubt it

[RichardW]

Just to be clear I have already removed my profilux and the screen error message is when I am trying to add new device. I have the log in and then activation code showing on both software and profilux - should your software be generating a new code this only happened after I deleted the profilux when the network connection failed. Clearly from above this isn't a network issue as I can ping and receive via the profilux this has to be a GHL issue of some kind.

How can I fix this ?

[RichardW]

Please can I get an update, I have now gone out and purchased a pair of power over ethernet adapters I have them attached to my router and I know they deffianlty working as I have tried my mac with no Wifi, I have also gone into the router and port forwarded the GHL to port 80 as my local Fish shop recomeneded and this still nothing.

[RichardW]

Any danger of someone responding ? Is there a way GHL can de associate my ghl device from your software as this is defiantly not a network issue.

[MatthiasF]

Hello Richard,

for assigning your GHL device again on myGHL.com, it has to contact the server.

The server recognizes it as an anonymous device, which is 'just' online and transferring
a keepalive signal.
In this state, it is possible to assign it to your myGHL-account after entering the myGHL-ID
and security key.

But your device with the given myGHL-ID is not online.
So, there must be still something wrong in either your home network or the network settings
in the ProfiLux are not set properly, essential are the gateway-IP and DNS-IP.

[pommie]

Hi Richard,

In order to test if your profilux can see the internet can you try and access it via the web server.

The requires you to use the GHL application install on your PC.
Click on System
Click on Webserver
Check Serverport states 80 (or pick another port but you will need to enter a new forwarding rule on your router)
enter a password for the Admin account
Save.

Login to your router.
Some where in your router there will be a public IP address.

Open up your web browser and type in http://public ip address:80 (whatever port you have chosen).

If configured correctly you will be able to access the Profilux web page via your public internet IP address.

Note: Port 80 is a common TCP port used and if the Profilux requires exclusive access you might want to change it to port 81 instead (i have done this)
Enter a rule in your router that forwards everything for port 81 to the local address you have assigned your Profilux i.e 192.168.1.x

Hope this helps and isnt too confusing.

[RichardW]

8916

Edit * Are you referring to this ? As I can access the ghl like always have been able to like the screen shot show above but you can't change profilux settings

Thanks Pommie for responding I find networking a completely different language and I am really struggling with this.

I have a BT router smart hub, I can access the router fine I have now set a port forwarding rule under the ghl for port 81, however within the router I can two separate IP address.

TCP/iP information
86.135.103.@#£

Hub gateway iP
192.168.1.#£%
Subnet

What one do I use ?

And then secondly do I use automatic iP or do I need to fill in the manual settting in ghl software as before it was always set to auto iP.

[pommie]

Hi Richard,

86.135 .103.x is your external internet IP address.

192.168.1.x is your internal network address.

You need to set a static IP address in your Profilux

For your profilux enter
IP address 192.168.1.10 (or any number that is not being used).
Subnet mask 255.255.255.0
Default gateway 192.168.1.#$% (whatever that number is)
DNS 192.168.1.#$% (whatever that number is)

Once you have done that make sure you can access the profilux internal by opening Chrome and entering 192.168.1.10:81
If that works you should be faced with a web page asking your to login.

Then try entering 86.135.103.@#$:81
If that works you will see the same web page and you then know the Profilux is accessible via the internet.

Good luck

[pommie]

8916

Edit * Are you referring to this ? As I can access the ghl like always have been able to like the screen shot show above but you can't change profilux settings

Thanks Pommie for responding I find networking a completely different language and I am really struggling with this.

I have a BT router smart hub, I can access the router fine I have now set a port forwarding rule under the ghl for port 81, however within the router I can two separate IP address.

TCP/iP information
86.135.103.@#£

Hub gateway iP
192.168.1.#£%
Subnet

What one do I use ?

And then secondly do I use automatic iP or do I need to fill in the manual settting in ghl software as before it was always set to auto iP.

OK, cool you have the Profilux web page and it appears you allocated an internal addres of 192.168.1.200
Now you you to substitute that with your internet IP address and see if it works.

Sorry you need to make sure you router is forward anything on port 81 to the IP address that your profilux us using i.e 192.168.1.200 and yes you should assign a static IP address.

[RichardW]

8918 I now can access my web server via the second option (externally) so I can access the ghl from outside my home network and this proves the network connection is working.

However it still doesn't connect to myGHL ........
8919

[pommie]

OK well at least you have ruled out the network now so hopefully the GHL team can assist now.

BTW if you enter that external IP address into your iPhone you will be able to access your profiles via the internet from now on.

[RichardW]

Thanks Pommie for all your support - its like pulling teath sometimes.

I just noticed now with port forwarding on 81 I can access the App via iPhone - This still doesnt give me the controll im after like MY GHL does but its a start.

Thanks aagin buddy - your hour of inforamtion sharing has resoved weeks of frustration and felling of no customer service _ GHL Team please recognise Pommies commit to helping your communitymembers

[RichardW]

GHL what do I do now ?????

GHL is activated in your software - yet I have the same message
the Device is not accociated with My GHL as per Vinny recomendations now I can't re-associate it

I can see both the ID for the GHL and it passcode in your Windows software

[MatthiasF]

Thanks Pommie for all your support - its like pulling teath sometimes.

I just noticed now with port forwarding on 81 I can access the App via iPhone - This still doesnt give me the controll im after like MY GHL does but its a start.

Thanks aagin buddy - your hour of inforamtion sharing has resoved weeks of frustration and felling of no customer service _ GHL Team please recognise Pommies commit to helping your communitymembers

This does not automatically mean, that the ProfiLux finds its way to to the internet.
My guess is, that the gateway-IP and/or DNS-IP are set wrong.

Try to set them to a different IP address.
Then save the settings and back again to the correct settings according to your router.

If this still fails, send the exported settings.par file to info@ghl-kl.de

[RichardW]

I have changed the profilux iP adress already this morning incase the one sugested by Vinny was used and I hadnt noticed. So I know its not that, clearly from my above post I can access the Profilux webserver via both the internal and external iP I have configured this morning.

How do I export the setting so I can send them to you

Thanks

[MatthiasF]

Keep an eye on the DNS-IP and Gateway-IP:

8920

The settings can be exported via GHL Control Center:

8921

[RichardW]

Do I change my dns and gateway to the below that are showing on my router or is this information found else where

[MatthiasF]

[QUOTE=RichardW;73438]Do I change my dns and gateway to the below that are showing on my router or is this information found else where

Try setting the gateway and dns ip to your router's ip: 192.168.1.254

If this does not work, you can also try another dns server, like

81.139.56.100 (your provider's dns server)
8.8.8.8 (google dns server)

[RichardW]

[QUOTE=RichardW;73438]

Try setting the gateway and dns ip to your router's ip: 192.168.1.254

If this does not work, you can also try another dns server, like

81.139.56.100 (your provider's dns server)
8.8.8.8 (google dns server)

I have already had it set as 192.168.1.254 as per Vinny feedback that doesnt work. I have also tried my DNS server as you have put above, but do I leave the gateway as 192.168.1.254?

I have sent you the export file via email so please please tell me what is wrong

This is absolutly redicluas, why do your products not just work I cant believe its this frustrating and complicated to simply get the profillux to acesss your online Appliction.

[Vinny]

This is not an issue with the ProfiLux itself, it is a misconfigured network settings problem.

Send me an email for further support:
info@ghlusa.com

[RichardW]

Vince fixed the issue for my was the dns as I needed to leave the gateway to same iP