Mitras time and system is frozen

[rponza]

Hello Carolin, yes, both lamps have the same and latest firmware, a day ago this issue was repeated again.

Cheers.

[GHL Support]

Have you set the same channel for the PWC card and both Mitras lamps?

[Gael]

Hi

Tonight i find one of my two 6100HV totally frozen, daylight instead of night lighting, time frozen to about 14h while nearly 19h.
Firmware is 1.17.
I uses them in slave with Profilux 3 ex and PLM-PWC.
Configuration:
PLM-PWC: Master, chan:26, addr:1
Mitras Left: Slave, chan:26, addr:2
Mitras Right: Slave, chan:26, addr:3

Thank in advance.

***** System report ****
Controller properties
Name: ProfiLux 3.1T eX
Firmwareversion: 6,12
Device address: 2
PAB address: 17
Serialnumber: 14111120xx
Slot count: 3
Level inputs: 4
Sensor 1: pH-value
Sensor 2: Temperature
Sensor 3: Conduct.(S)
Sensor 4: Redox
Onboard 1-10V outputs: 6
Onboard socket outputs: 8

Slot/card properties
Slot number 0
Name: SERIAL
Class: Communication card

Slot number 1
Name: PWC
Class: Communication card

Slot number 2
Name: OXYGEN
Class: Analog card
Sensor 1: Oxygen

PAB devices
Name: Expansion Box
Firmwareversion: 1,07
PAB-address: 18
Serialnumber: 14090530xx

Name: VorTech-Controller
Firmwareversion: 1,03
PAB-address: 19
Serialnumber: 14100560xx

Name: ProfiLux Touch
Firmwareversion: 1,05
PAB-address: 20
Serialnumber: 14110570xx

[GHL Support]

@rponza + itsmorefun:

We'll check this. It's probably no hardware issue. We'll check if it the firmware can hang.

[rponza]

Hello Carolin, thank you for looking into this, yesterday has happend again. One of the two lamps has frozen, I created a video for you to have a look. I have another video that shows how I get out of this problem and this is when I plug the power back to the lamp, this time the lamp gets the time and date of the controller and it starts dimming the led's to the correct values and all is normal again. Let me know if you'd like to see the other video and I will post it.

[GHL Support]

Hello rponza,
thank you for the video. It would be good to post the other video, too. Thanks.

[rponza]

Hi Carolin, here is the other video showing when I reset the lamp, This video has different times than the first one because it is a bit better to view than the previous one that I had, the problem happened yesterday again, the lamp got frozen at 1:56am when the real time was 19:32.