device cannot be added to myGHL

[chelmon]

Hello,

I tried to set the device as exposed in the router and to disable the windows firewall (I do not have another one) but stil error mesages.

I am fighting with the doser + KHD for 2 days. This needs to be more user firendly in my opinion. I had to:
-use my old laptop because the doser is not recognized in my new desktop, the GHL drivers give errors. Why still have to select the port in an USB connection? Thousands of devices in the market that work flawlessly.
-recalibrate several times the pH probe. I started with a result of KH 11, then 6.8 consistently, then after recalibration 7,7 that is OK (ADC values changed slightly from 56370 and 35338 to 57132 and 35036, can this explain the different results). Very time consuming process.
-Opening the chasis to see what is going on is not allowed, that could help to debug and save time of the users.
-manuals are very weak, you have to go straight to the troubleshooting guides

Sorry but I have to say that, I own a profilux 2 and a 3 and expected this one to have improved with the wifi connectivity. This needs too much effort from the user and at the end it is hard to trust. Hopefully you can help me with the myGHL access.

Thanks