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Thread: unit with a defect.

  1. #1
    Join Date
    23.05.2010
    Location
    aalborg
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    173

    Default unit with a defect.

    I have ben running with a mitras unit for around 7 month now. All this time, the display were "dark" not turned off dark, just dark. Dident think much off it, also the unit were getting pretty hot around 64c. even with the fans at 100% for a while i thought they werent running but they were. Since then i have gotten another unit, so i can better cover the tank, and this unit runs much cooler, around 45c at the same settings as the other, also the display looks way brighter.

    This made me think i better check to see if all the fans were running, and they were, but i noticed a electronic piece were lose on the print boeard, i guess this could explain the isue with the lamp. It seems to be running fine on all channels, though. I have included some pictures.

    http://i.imgur.com/0zOkqDg.jpg
    http://i.imgur.com/FF0TBe7.jpg

    how do i proceed from here?

  2. #2
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,710

    Default

    this capacitor has to do with the fan supply, maybe that's why the fans run too slow
    but I am pretty sure this device didn't leave our facility in this condition
    maybe it happened when sliding back the splash cover

    please contact your retailer for details about a repair
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    23.05.2010
    Location
    aalborg
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    173

    Default

    I dont know when it happened, all i can say is that i bought this unit brand new, and it has had the isue with getting how since the start. You even replyed to on my threads, and asked me to open it and see if the fans were running, as they were.

    I dont think it happened when i slide the splash cover back, as there were no resistance on it. Also if the unit cant handle being opned how am i to clean it from the dust, who ends up infront of the lenses? The splash cover dosent even come in contact with this resistance?

    i would expect this to be something that were covered by the warrenty, and what about the lcd screen? The unit has ben over a system for around 7month around 20cm over the water.

    if i cant contact the dealer what then? should i just try and solder it back on myself?

  4. #4
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    18.02.2009
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    Default

    repairs (covered by warranty or not) are usually handled by the retailer, especially outside Germany

    from where are you exactly?
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  5. #5
    Join Date
    23.05.2010
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    aalborg
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    Default

    I am located in Denmark.

  6. #6
    Join Date
    18.02.2009
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    shipping from and to Denmark is not a big problem so let us handle this directly

    please contact GHL for details
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  7. #7
    Join Date
    23.05.2010
    Location
    aalborg
    Posts
    173

    Default

    perfect thank you for the good support.

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