Hello,

For point 1, please open a support ticket at https://www.aquariumcomputer.com/sup...ets-enquiries/ (Guest login) and attach the video. (facebook messenger links cannot be shared like this)

For point no. 2, it's normal, local connections only work when you're connected to your network. To access your device from the Internet, you need a myGHL connection:
https://www.aquariumcomputer.com/kno...o-myghl-cloud/
https://www.aquariumcomputer.com/kno...l-connect-app/

Gaël