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Thread: Showing offline

  1. #1
    Join Date
    22.02.2018
    Posts
    7

    Default Showing offline

    Hi can anyone help please?
    Myghl is showing my doser 2 is offline. Or the internet symbol is black instead of the green.
    How do I fix this?

  2. #2
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    This might be related to your network configuration, especially DNS-IP-address and Gateway-IP are important.

    There is a video tutorial for setting up the network:
    https://www.youtube.com/watch?v=PHCcd1tQQrA
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  3. #3
    Join Date
    22.02.2018
    Posts
    7

    Default

    Hi MatthiasF
    I've already set the dns-ip and the gateway-ip.
    Everything was working fine and I'm working away from home so nothing has been changed.
    Is there any way I can check them whilst away from home?

  4. #4
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    If you have access to your home network, you could use GHL Control Center over network
    and watch from there, why the connection to myGHL got lost.

    If this issue persist, open a support ticket with the related information including myGHL-ID, serialnumber.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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