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Thread: myGHL not working?

  1. #1
    Join Date
    05.06.2017
    Posts
    25

    Default myGHL not working?

    I suddenly cannot connect to the myGHL, it worked fine for the last 2 months, it just suddenly didn't work. I have restarted the P4, but still nothing. The myGHL logo is flashing on the screen. Is it just me or you guys also have this problem? Thanks.

  2. #2
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    What color is the GHL logo flashing?

    Are you able to connect to your P4 via GCC (Wi-Fi) and the app?

  3. #3
    Join Date
    05.06.2017
    Posts
    25

    Default

    Not the GHL logo on the top of the P4, but the myGHL logo on the screen.
    Can connect via GCC (Wi-Fi) and the app within the home network.

  4. #4
    Join Date
    05.06.2017
    Posts
    25

    Default

    I disabled the blinking, I just switched it on and it's blinking white.

  5. #5
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    What is the WiFi module firmware version running on your P4?

  6. #6
    Join Date
    05.06.2017
    Posts
    25

    Default

    Wifi Module firmware is 6512
    P4 firmware 7.08

  7. #7
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Please remove the device from your myGHL account and re-assign.

  8. #8
    Join Date
    05.06.2017
    Posts
    25

    Default

    Vinny, I tried re-assign the device but still didn't work. But after re-starting my router and moderm for a couple of times, myGHL suddenly back online. Really don't understand why this happened, but thanks for support anyway.

  9. #9
    Join Date
    18.02.2009
    Location
    Kaiserslautern
    Posts
    7,710

    Default

    we found out that under certain circumstances with some routers there might be problems with a re-connecting (when the connection in your network was lost)

    -> we have a new WiFi module firmware for your ProfiLux (and Mitras), this will be published in a day or two
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

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