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Thread: Device not connected to myGHL

  1. #1
    Join Date
    30.09.2017
    Posts
    6

    Default Device not connected to myGHL

    Hi everyone,
    When I try to add new device entering myGHL ID I get the "Device not connected to myGHL".
    What am I doing wrong

  2. #2
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Hello,

    Check your myGHL settings in GCC and make sure that it is enabled. Also check to see that your device is connected to your wifi network.

    We have a how-to video here:
    https://youtu.be/09d-INDfblc

  3. #3
    Join Date
    30.09.2017
    Posts
    6

    Default

    Quote Originally Posted by Vinny View Post
    Hello,

    Check your myGHL settings in GCC and make sure that it is enabled. Also check to see that your device is connected to your wifi network.

    We have a how-to video here:
    https://youtu.be/09d-INDfblc
    I've the Profilux 3 with the firmware 6.29
    I enabled it clicking on System>myGHL>Read/write>Enable
    The Profilux is connected by ethernet directly to the router.

  4. #4
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Go into your P3's LAN settings and use the following as your DNS server: 8.8.8.8

  5. #5
    Join Date
    30.09.2017
    Posts
    6

    Default

    Quote Originally Posted by Vinny View Post
    Go into your P3's LAN settings and use the following as your DNS server: 8.8.8.8
    It works! Awesome, thank you

  6. #6
    Join Date
    24.01.2011
    Location
    Bohus, Sweden
    Posts
    184

    Default

    Hi Vinny

    Sitting inside the City of Gothenburs network trying to connect Sjöfartsmuseet akvariets 2 profilux 3 ex and 1 profilux 3-1T computers to MYGHL . Get the answer Device not connected to my GHL. Have change the DNS to 8.8.8.8. in all 3 - did not change anything. Any tips?

    Sincerely Lasse
    Last edited by Lasse; 20.11.2017 at 15:20.

  7. #7
    Join Date
    04.11.2015
    Posts
    1,062

    Default

    Hello Lasse,

    it is difficult to say what this could cause without knowing system details.
    I recommend re-entering all the networking parameters like gateway, dns, static-ip addresses
    and let the ProfiLux reconfigure its networking system after saving.

    If this still does not help, you can send the backup file (Settings.par) to support@ghl-kl.de for reviewing the settings.
    No support or warranty issues over PM! Please send PMs to the moderators only if you have general problems with using the forum! Thanks for helping us to keep the support efficient.
    Kein Support oder Reklamationsabwicklung über PM! Bitte senden Sie an die Moderatoren nur PMs bei allgemeinen Problemen mit der Verwendung des Forums! Danke dass Sie uns dabei helfen, den Support effektiv zu gestalten.

  8. #8
    Join Date
    30.09.2017
    Posts
    6

    Default

    Hi Vinny
    Since last 6.34 firmware update myGHL stopped working and now states "Device not connected to myGHL".
    I setup the network settings the same last time with DNS server: 8.8.8.8 and still doesn't work.
    Any help would be appreciated.

  9. #9
    Join Date
    27.05.2015
    Posts
    2,488

    Default

    Are you able to access the P3 over your network via GCC?
    A P3 and router restart may do the trick. Give that a go.

  10. #10
    Join Date
    30.09.2017
    Posts
    6

    Default

    Hi Vinny.
    I can access the P3 over the network via GCC. I have restarted the P3 and router but still it is showing "Device not connected to myGHL".

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