Device not connected to myGHL

[snhoff]

Hi everyone,
When I try to add new device entering myGHL ID I get the "Device not connected to myGHL".
What am I doing wrong

[Vinny]

Hello,

Check your myGHL settings in GCC and make sure that it is enabled. Also check to see that your device is connected to your wifi network.

We have a how-to video here:
https://youtu.be/09d-INDfblc

[snhoff]

Hello,

Check your myGHL settings in GCC and make sure that it is enabled. Also check to see that your device is connected to your wifi network.

We have a how-to video here:
https://youtu.be/09d-INDfblc

I've the Profilux 3 with the firmware 6.29
I enabled it clicking on System>myGHL>Read/write>Enable
The Profilux is connected by ethernet directly to the router.

[Vinny]

Go into your P3's LAN settings and use the following as your DNS server: 8.8.8.8

[snhoff]

Go into your P3's LAN settings and use the following as your DNS server: 8.8.8.8

It works! Awesome, thank you

[Lasse]

Hi Vinny

Sitting inside the City of Gothenburs network trying to connect Sjöfartsmuseet akvariets 2 profilux 3 ex and 1 profilux 3-1T computers to MYGHL . Get the answer Device not connected to my GHL. Have change the DNS to 8.8.8.8. in all 3 - did not change anything. Any tips?

Sincerely Lasse