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Thema: Problem - Dosing pump 2.1 SA lock due to plastic cup broken

  1. #1
    Registriert seit
    12.01.2015
    Ort
    Tortoreto
    Beiträge
    53

    Standard Problem - Dosing pump 2.1 SA lock due to plastic cup broken

    Dears,
    I have a serious problem with dosing pump due to a bad quality of blue plastic cup of pump rotors.
    I have the doser into the cabinet close to the sump so probably due to the temperature and/or humidity the inner side of plastic blue cup is broken and the parts lock the pump rotors.
    This on all 4 pumps one after the other.
    See my picture.
    Does anyone have this problem?
    I kindly ask GHL support to contact me for a solution and better quality cover plastic cup replacement ASAP.
    I have the doser 2.1 S.A.
    I'm using balling so I need urgent feedback from GHL.
    Regards
    Andrea


    Inviato dal mio SM-G920F utilizzando Tapatalk

  2. #2
    Registriert seit
    12.01.2015
    Ort
    Tortoreto
    Beiträge
    53

    Standard

    Zitat Zitat von campitelli@gmail.com Beitrag anzeigen
    Dears,
    I have a serious problem with dosing pump due to a bad quality of blue plastic cup of pump rotors.
    I have the doser into the cabinet close to the sump so probably due to the temperature and/or humidity the inner side of plastic blue cup is broken and the parts lock the pump rotors.
    This on all 4 pumps one after the other.
    See my picture.
    Does anyone have this problem?
    I kindly ask GHL support to contact me for a solution and better quality cover plastic cup replacement ASAP.
    I have the doser 2.1 S.A.
    I'm using balling so I need urgent feedback from GHL.
    Regards
    Andrea


    Inviato dal mio SM-G920F utilizzando Tapatalk
    any feedback from GHL support?

  3. #3
    Registriert seit
    27.05.2015
    Beiträge
    871

    Standard

    Hi Andrea,

    For cases like this, we kindly ask you to contact us directly for immediate support.


    USA: info@ghlusa.com

    All other regions: info@ghl-kl.de


    We can get replacements sent to you.

  4. #4
    Registriert seit
    12.01.2015
    Ort
    Tortoreto
    Beiträge
    53

    Standard

    Done! Waiting prompt reaction.

    Inviato dal mio SM-G920F utilizzando Tapatalk

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