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  1. Antworten
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    21

    Hello Maury, please send us the device's...

    Hello Maury,

    please send us the device's myGHL-ID and serialnumber to support@ghl-kl.de.
    We will look into this.
  2. Antworten
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    687

    Hallo Werner, mit dieser Firmwareversion kommt...

    Hallo Werner,

    mit dieser Firmwareversion kommt bereits die Unterstützung für das bald erscheinende Webinterface,
    wodurch allerdings das alte Webinterface nicht mehr alle Daten angezeigt werden...
  3. Antworten
    4
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    199

    Hello, it might be related to the used accent...

    Hello,

    it might be related to the used accent in your SSID.
    The characters should be changed to standard latin (ASCII) on your router
    and then in GHL Control Center configuration.
    After that,...
  4. Thema: P4 E-mail

    von MatthiasF
    Antworten
    2
    Hits
    115

    Hello Brian, unfortunately the direct...

    Hello Brian,

    unfortunately the direct connection is not supported by ProfiLux 4, because ssl certificates
    used by most mail providers are too huge for loading them to its runtime memory.
    The...
  5. Antworten
    9
    Hits
    781

    Hallo Peter, danke für die Meldung. Die...

    Hallo Peter,

    danke für die Meldung. Die Dosierpumpen werden nun auch angezeigt, wenn sie auf einen Schaltkanal reagieren (ProfiLux 3 und ProfiLux 4).
  6. Antworten
    2
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    254

    Hello, in order to test this, you can send us...

    Hello,

    in order to test this, you can send us your Doser2 backup file (Settings.par) via GHL Control Center and
    send it to support@ghl-kl.de.

    Also keep in mind, that only one connection of GHL...
  7. Antworten
    5
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    297

    Hello, for the firmware upgrade you should try...

    Hello,

    for the firmware upgrade you should try another usb cable/connection.
    This could be related to electromagnetic disturbances. Also try separating
    one Mitras LX7 and flash it somewhere else.
  8. Thema: Wi-Fi Issue

    von MatthiasF
    Antworten
    3
    Hits
    229

    Hello Mark, the passphrase length supports 63...

    Hello Mark,

    the passphrase length supports 63 characters in the latest versions for LX7 and WiFi module version.
    Are these firmwares up-to-date already?

    Additionally you could test with a...
  9. Antworten
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    543

    Hello Lasse, it is difficult to say what this...

    Hello Lasse,

    it is difficult to say what this could cause without knowing system details.
    I recommend re-entering all the networking parameters like gateway, dns, static-ip addresses
    and let the...
  10. Thema: Wi-Fi Issue

    von MatthiasF
    Antworten
    3
    Hits
    229

    Hello Mark, how did you verify, that the...

    Hello Mark,

    how did you verify, that the Mitras LX7 communicate with your router?

    Can you temporarily connect one LX7 on another computer via USB and post a sreenshot
    of the Communication-page...
  11. Thema: Problems

    von MatthiasF
    Antworten
    23
    Hits
    1.369

    Hello, the Android version with the fixes for...

    Hello,

    the Android version with the fixes for the translation issue and switchchannels page
    where GHL Connect crashed unexpectedly, will be available in the next couple of hours on the GHL...
  12. Antworten
    16
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    1.884

    Unfortunately, the iOS version is still in the...

    Unfortunately, the iOS version is still in the approval process and we are waiting
    for an update by Apple in the next days.
    We will immediately let you know, when the iOS app is ready for you.
    ...
  13. Antworten
    8
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    528

    Hello, generally you should not need to allow...

    Hello,

    generally you should not need to allow ports for using myGHL with ProfiLux.
    It works over websockets on tcp port 80.
    Since the communication is made from inside (from ProfiLux) to myGHL,...
  14. Antworten
    18
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    1.491

    Hallo Riddleking, Falls mit 'kurz Signal'...

    Hallo Riddleking,



    Falls mit 'kurz Signal' die WLAN-Signalstärke gemeint ist, die nur kurz auf grün wechselt in GCC,
    deutet das auf falsche WLAN-Zugangsdaten hin.
    Diese also bitte noch einmal...
  15. Antworten
    18
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    1.491

    Hallo Riddleking, ohne genaue Beschreibung der...

    Hallo Riddleking,

    ohne genaue Beschreibung der erledigten Schritte bei Ihrer Einrichtung,
    ist es nicht so leicht zu helfen.

    Wenn Sie also keine WPS-Einrichtung vornehmen, müssen Sie:

    1)...
  16. Antworten
    18
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    1.491

    Hallo Riddleking, die Einrichtung mit WPS...

    Hallo Riddleking,

    die Einrichtung mit WPS funktioniert so wie hier beschrieben, sofern es noch keine
    gültige Netzwerkkonfiguration enthält.
    Falls dem so ist, verbinden Sie sich mit GCC via USB...
  17. Antworten
    7
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    581

    Hello, sorry for the delay, our support should...

    Hello,

    sorry for the delay, our support should have reached you via mail meanwhile, didn't they?
  18. Hello, we expect to have the descriptions for...

    Hello,

    we expect to have the descriptions for the special functions in the coming release.
    The alerts are already on the agenda, but it is a bit harder to tell, when they are ready.
  19. Antworten
    2
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    539

    Hello, assuming you are running latest...

    Hello,

    assuming you are running latest firmware (6.30),
    try deleting the user pages and check that the malformed filenames are showing correctly.
  20. Antworten
    9
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    410

    STA means station mode, where the devices connect...

    STA means station mode, where the devices connect to your access point (router).
    It seems to be related to the DNS resolution, if it fails on connecting to myGHL or
    other internet services.
    NTP...
  21. Antworten
    13
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    1.728

    Hallo, Es handelte sich dabei wohl um...

    Hallo,



    Es handelte sich dabei wohl um einen temporären Fehler beim Abruf externer Programmdateien.
    Die Diagramme funktionieren hier ganz normal.
  22. Antworten
    9
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    410

    Of course, you are using STA mode for internet...

    Of course, you are using STA mode for internet access.
    Missing parameters just indicates wrongly stored parameters.

    The myGHL connection is established as we can see from the screenshot.
    Is it...
  23. Antworten
    9
    Hits
    410

    Hello, regarding your screenshot, the wifi...

    Hello,

    regarding your screenshot, the wifi parameters seem to be mismatched, since there is
    no wifi channel for AP mode assigned.
    This could have happened, when using incompatible firmware...
  24. Antworten
    9
    Hits
    410

    Hello, hard to say what this causes,...

    Hello,

    hard to say what this causes, reconnections are working in our tests.
    After the WiFi module reconnects to the router, myGHL will be re-established
    after 30 seconds.
    You could try...
  25. Antworten
    7
    Hits
    581

    Hello, would you please contact our support...

    Hello,

    would you please contact our support directly for checking the firmware issues:
    Send us a mail to support@ghl-kl.de.
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