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doggydoc10
07.01.2013, 05:33
Used to get an SMS with numbers at the bottom indicating sensors (1,2,3,4) that were triggered
Now all of a sudden I get the same SMS when alarmed but DO NOT get any numbers at the bottom of the SMS. Any ideas?
No changes made and current updated SW version running.

Matthias
09.01.2013, 14:53
Hi doggydoc

I read your post - give me some time to examine this problem

meanwhile you could give me some details:
versions of
- firmware ProfiLux
- firmware SMS
- Profiluxcontrol

doggydoc10
09.01.2013, 14:58
Thanks for the reply
All the latest versions on the above mentioned questions

doggydoc10
24.02.2013, 17:06
Mathias this issue about level numbers NOT showing in the SMS report after an alarm when the level is triggered is STILL hap.
One of my leakage sensors was triggered yesterday and the SMS report showed LEVEL but no number after it....
Can you please look into it?
Thanks


Doggydoc

doggydoc10
24.02.2013, 17:09
http://img.tapatalk.com/d/13/02/25/azusejez.jpg
Here is an example of how the SMS looks.


Doggydoc

reef
25.02.2013, 19:19
http://img.tapatalk.com/d/13/02/25/azusejez.jpg
Here is an example of how the SMS looks.
Doggydoc

As far as i am aware when you get Alarms via sms you don't get a message what is alarmed, other than alarm.

I have been waiting for this to be fixed for a long time.

doggydoc10
25.02.2013, 23:17
As far as i am aware when you get Alarms via sms you don't get a message what is alarmed, other than alarm.

I have been waiting for this to be fixed for a long time.

Not in my case. Since last two versions I have been getting an alarm and after Level the SMS would tell you which level was triggered. See below

http://img.tapatalk.com/d/13/02/26/uvyqu8ut.jpg

But all of the sudden I DO NOT get the level which triggered the alarm.


Doggydoc

doggydoc10
27.02.2013, 23:38
Anyone?


Doggydoc

reef
02.03.2013, 19:32
I just test mine as in the past i never attached the status report,
When i add the report it on my level sensors it just says: level:6.
Unsure what that means.
I will trip the level and see what it says.

doggydoc10
02.03.2013, 20:40
I think that when level followed by a number it means that that sensor is "active". It might NOT mean it's triggered/alarmed but it means that that specific number sensor is in the open position.



Doggydoc

reef
02.03.2013, 21:03
I think that when level followed by a number it means that that sensor is "active". It might NOT mean it's triggered/alarmed but it means that that specific number sensor is in the open position.
I only have 5 level sensors. no 6 is not enabled.

doggydoc10
02.03.2013, 22:28
Damn....not sure why then. Can you post a pic of your level settings on PLC?



Doggydoc

reef
03.03.2013, 07:16
I trigged the Level,
I did get a SMS that showed level 3 was alarmed. however i also got the number 6 next to the 3, so unsure what the 6 means.

Matthias
05.03.2013, 11:49
I don't understand what the problem is

the level status line shows what sensors are currently active

1 3 6 for example means that 1, 3, 6 have contact to water

this has nothing to do with alarms

and yes, also unused sensor inputs are shown - a not connected sensor has the state "watercontact" and is displayed even if it is not used

reef
05.03.2013, 12:10
The issue is that when I get a status report with no alarms it shows level 6 is active. I don't use level 6. So why does it show. I have no interest in sensors I am not using.


Also unused sensors not be displayed?

doggydoc10
05.03.2013, 12:58
I don't understand what the problem is

the level status line shows what sensors are currently active

1 3 6 for example means that 1, 3, 6 have contact to water

this has nothing to do with alarms

and yes, also unused sensor inputs are shown - a not connected sensor has the state "watercontact" and is displayed even if it is not used

Thanks for answering Mathias. My issue is at follows. Trying to understand why I went from this:
http://img.tapatalk.com/d/13/03/05/u4uba3uj.jpg
To this:
http://img.tapatalk.com/d/13/03/05/evevedyh.jpg
No changes on sensors, no changes at all on ANY equipment. But now as it can BE CLEARLY SEEN IN THE SCREENSHOTS, I am getting am SMS with ALARM (and yes alarm is Level sensor 3--I TRIGGERED FOR TESTING PURPOSES--and NO number 3 appears anywhere in the SMS report.
That's my question




Doggydoc

Matthias
05.03.2013, 16:20
The issue is that when I get a status report with no alarms it shows level 6 is active. I don't use level 6. So why does it show. I have no interest in sensors I am not using.


Also unused sensors not be displayed?

the problem is: ProfiLux does not knwo if that sensor input is not in use - a non-present sensor has the same state as an active sensor for security reasons (example: sensor is unplugged accidentally)

here helps only to ignore the numbers of the non-present sensors

Matthias
05.03.2013, 16:25
No changes on sensors, no changes at all on ANY equipment. But now as it can BE CLEARLY SEEN IN THE SCREENSHOTS, I am getting am SMS with ALARM (and yes alarm is Level sensor 3--I TRIGGERED FOR TESTING PURPOSES--and NO number 3 appears anywhere in the SMS report.
That's my question

this is all Ok what I can see in the screenshots

there is also an alarm of the conductivity probe (see "!")

if an active ( = contact with water) sensor triggers an alarm or not depends on the operation mode

for a leakage sensor contact means alarm

for a return pump no contact means alarm

so: alarm or no alarm has not necessarily a relation to the state of a sensor (contact / no contact = number / no number)

I hope I could explain it now clearly enough ?

doggydoc10
05.03.2013, 16:46
Yes you did Mathias. I understand. Thank you very much.
But my question is NOT regarding the conduc value that's "!"
At the time of that SMS, level 3 was triggered. I was doing some cleaning and I triggered level 3 while at the same time I was calibrating conduct probe. That's why the conduct value is so off....I understand the alarm going off because of conductivity value, but why if I triggered level 3 to "test it", I did not see the level showing up on the SMS?




Doggydoc

reef
05.03.2013, 19:37
the problem is: ProfiLux does not knwo if that sensor input is not in use

Mathias, here is a pic of the screen shot.
As you can see i trigged level 3 and it also shows level six all the time, even when no alarm.

I am not a fan of just to ignore it as it is just not right. also it also shows unused sensors, can these not be fixed so they do not show.
Also all these unused sensors like ph/redox etc increase the sms message size.

Why can this problem not be fixed?

https://lh6.googleusercontent.com/-WsUP6LaI56c/UTY4TMsf6pI/AAAAAAAAATw/1MZGyXujCBA/s640/photo.JPG

Matthias
11.03.2013, 08:35
Yes you did Mathias. I understand. Thank you very much.
But my question is NOT regarding the conduc value that's "!"
At the time of that SMS, level 3 was triggered. I was doing some cleaning and I triggered level 3 while at the same time I was calibrating conduct probe. That's why the conduct value is so off....I understand the alarm going off because of conductivity value, but why if I triggered level 3 to "test it", I did not see the level showing up on the SMS?
Doggydoc

this is possible when the trigger pulse was short enought:

1. ProfiLux (SMS unit) detected alarm
2. when the alarm report was created (happens dynamically) the level state changed again

Matthias
11.03.2013, 08:38
Mathias, here is a pic of the screen shot.
As you can see i trigged level 3 and it also shows level six all the time, even when no alarm.

I am not a fan of just to ignore it as it is just not right. also it also shows unused sensors, can these not be fixed so they do not show.
Also all these unused sensors like ph/redox etc increase the sms message size.

Why can this problem not be fixed?



this can be fixed by changing the firmware but it can't be done just like that

since all software parts are safety relevant each change has to go through extensive tests and approvals!

-> it has been added to our SMS-ToDo-list

reef
11.03.2013, 09:23
this can be fixed by changing the firmware but it can't be done just like that

since all software parts are safety relevant each change has to go through extensive tests and approvals!

-> it has been added to our SMS-ToDo-list

Thanks matthias ,

I think the problem is fixed as i added another level sensor. so now it works, ok, does not show the unused level sensor.

however it would be good to removed the unused sensors in text messages as they take up to much space and really should not show if they are unused.
Would be good if this could be done asap as it has been an issue for many years.

Can we there be a option in the sms screen to select which sensors we want to show in sms text.

doggydoc10
31.03.2013, 02:55
Mathias
Re visiting this issue again.
Not sure if its a bug but here it goes.
I received an alarm via SMS today. Sensor level 2 was triggered.
This is the SMS I received:
http://img.tapatalk.com/d/13/03/31/yna5y3ab.jpg
Why can't I see the level number at the end of the SMS?
This has been going on for a while now!!!!
Please advise



Doggydoc

Matthias
02.04.2013, 15:38
try these things:

1. activate "levels" in the display settings -> the level states should be displayed on the ProfiLux
Q: what is shown? does this change when you manipulate the state of your level sensors?

2. send a SMS manually with level sensor active and another SMS with level sensor not active
Q: do both SMS show the correct state?

doggydoc10
02.04.2013, 17:44
Levels HAVE ALWAYS been active in the display BUT level status does not appear on screen in controller unless level alarm is active. http://img.tapatalk.com/d/13/04/03/ma7upyqy.jpg



Doggydoc

doggydoc10
02.04.2013, 17:48
When level is triggered I get THIS on my display
http://img.tapatalk.com/d/13/04/03/uzagusy7.jpg
And I get THIS as my SMS.
http://img.tapatalk.com/d/13/04/03/equduhu9.jpg



But as you can see, Level 2 is not marked at the end of the alarm/SMS
Doggydoc

doggydoc10
02.04.2013, 17:50
If I send SMS MANUALLY with level sensor triggered it looks the same as with level sensor NOT TRIGGERED




Doggydoc

doggydoc10
02.04.2013, 17:55
So to summarize, SMS LOOKS THE SAME WITH OR WITHOUT LEVELS TRIGGERED.
It used to look like this one I posted before.
http://img.tapatalk.com/d/13/04/03/4esy9ymy.jpg
Not sure WHAT hap between both. NO CHANGES ON SYSTEM, running 5.15 AND MOST CURRENT SMS VERSION.



Doggydoc

doggydoc10
02.04.2013, 17:56
http://img.tapatalk.com/d/13/04/03/ypata6aq.jpg
This is my level window in PLC.



Doggydoc

reef
03.04.2013, 13:48
Mine seems to work,
I got a trigger on level 3 and the sms had a level 3 alert,
When it cleared it showed .Level:

So maybe you should redo the firmware. i am using sms firmware 3.03.

Matthias,

The SMS shows what level is alarmed which is great, so when will a sms update be available so that it will also show when sensor is alarmed, as all it says for other sensors is Alarm?, as it can do it for level sensors then it should be able to do it for others.

doggydoc10
03.04.2013, 14:11
Still waiting for answers from GHL. I did redo install of new FW but prob still persists.



Doggydoc

mdanielse
04.04.2013, 00:39
I have the same problem with the e-mail alarm, With the new firmware you get a alarm e-mail when a "levelcircuit goes bad" but there is no indication which levelcontrolcircuit triggers the alarm, not really handy...... In the old firmware there was a indicator behind the level control circuit which triggered the alarm. (See screen shots from e-mail with old and new firmware).

"Level 1 - off, Level - 3 off"..?????.....this does not give me the information on which levelcircuit is the trigger for the alarm
I know that Level 1(and 2) Are the levelcontrolcircuit in my filtercompartment, and level 3 is the one which does make sure that my aqaurium tank does not overflow. Would be nice to know which of the two levelcontrolcircuits is the trigger for the alarm.

Please make the alarm messages back to the way the where.

LEVEL ALARM E-MAIL NEW FIRMWARE
4193

LEVEL ALARM E-MAIL OLD FIRMWARE
4194

Profilux knows which levelcontrolcircuit is the trigger for the alarm, so put it in the Alarm E-mail, like in the old days;)
4195

reef
05.04.2013, 09:27
I have the same problem with the e-mail alarm,
I also have the issue with level alarm in email. all it says is alarm level, does not say which level is alarmed,

Also today i got a sms alarm, but it never told me which level is triggered,


Seems there are issues.

Matthias
05.04.2013, 16:25
I checked my system and it seems it works as it should, we must find now the differences.

The first thing is that you should be able to show the level sensor states on the ProfiLux screen. It is really weird that you don't see them.

Please do these display-settings:

4197

with these settings I can see on my display this:

1.
4198
all sensors (1-6) contact to water

2.
4199
senors 1 + 2 no contact to water

please let us first have this state in your system before we continue
as long as you can't see this it is not sure that the settings, hardware setup or the firmware version are as expected

doggydoc10
05.04.2013, 17:40
Ok here are my screens.

Currently I CANNOT SEE NUMBERS ON MY SCREEN like you have posted.

http://img.tapatalk.com/d/13/04/06/yju2yqy2.jpg

http://img.tapatalk.com/d/13/04/06/ype5e3u6.jpg

http://img.tapatalk.com/d/13/04/06/2umenuny.jpg

Thanks for the help Mathias.

As far as connection, let me state that I have one level sensor input split into two coming from my P3. And another one from an EXP box also split into two.
So total 4 sensors. But NONE OF THEM ARE SHOWING IN SCREEN




Doggydoc

doggydoc10
05.04.2013, 18:12
Just realized something.
If I invert sensors like it shows here:
http://img.tapatalk.com/d/13/04/06/junyta7u.jpg
I DO SEE sensors
In display and I got SMS with the corresponding level showing.

http://img.tapatalk.com/d/13/04/06/7e5u6ybu.jpg

http://img.tapatalk.com/d/13/04/06/mu6aguze.jpg


My issue is that MY SENSORS ARE ALL LEAKAGE SENSORS....if I don't invert them they won't work the way I want to. Can I achieve the function i
I am looking for and at the same time have SMS show levels that are triggered?

Any input?




Doggydoc

doggydoc10
05.04.2013, 18:14
Here is the SMS showing sensor 2 as alarm.
http://img.tapatalk.com/d/13/04/06/emyzare5.jpg




Doggydoc

doggydoc10
05.04.2013, 19:05
If I use RETURN PUMP. WIll that make a diff?




Doggydoc

reef
05.04.2013, 20:37
On the profilux display it only shows 7. so i assume this is level 7.

On the level sensor display it only shows level sensor 7 with X.
However level sensor 7 is disabled.

so unsure why the other sensors do not show.

https://lh3.googleusercontent.com/-Avf-xlypSy8/UV8fsJlHPDI/AAAAAAAAAtg/FU5fxuiLbos/s767/level.jpg

doggydoc10
06.04.2013, 13:09
FYI I tried switching level sensors to "return pump". I was able to see the sensors on the screen of P3. And when I received SMS I was able to see them also displayed at the end of SMS.
Now I switched back to "leakage sensors" and I tested SMS again by triggering sensor and TO MY SURPRISE, SMS had level sensor 2 at the end.
Then I did it again, AND NOTHING!!!
Back to where I was.
So it's basically doing it whenever it feels like it !!!!!

Sounds to me that there is a bug somewhere in the system....I only wish I could find it and fix it.




Doggydoc

reef
06.04.2013, 18:37
As per my previous posts I had mine working and now it does not send which level is alarmed. So the bug is not new.

Matthias
12.04.2013, 09:07
On the profilux display it only shows 7. so i assume this is level 7.

On the level sensor display it only shows level sensor 7 with X.
However level sensor 7 is disabled.

so unsure why the other sensors do not show.

https://lh3.googleusercontent.com/-Avf-xlypSy8/UV8fsJlHPDI/AAAAAAAAAtg/FU5fxuiLbos/s767/level.jpg

the level control 7 is disabled, not the level sensor 7 (actually you can't disable level sensors)

I hope the difference between level control and level sensor is clear

BUT: in 5.16 we removed alle sensors in the status overview which are currently not used in a level control

doggydoc10
12.04.2013, 12:14
the level control 7 is disabled, not the level sensor 7 (actually you can't disable level sensors)

I hope the difference between level control and level sensor is clear

BUT: in 5.16 we removed alle sensors in the status overview which are currently not used in a level control

Thanks for the response Mathias. But this post DOES NOT answer any of my problems stated at the beginning of this thread.



Doggydoc

Matthias
12.04.2013, 13:04
ok and now to doggydoc

I am still convinced you don't have the newest firmware 5.15, the described sympoms show this I guess it is the 5.15 beta

so you can update to the actual 5.15 or wait until this evening for the 5.16

doggydoc10
12.04.2013, 13:09
http://img.tapatalk.com/d/13/04/12/ydadamun.jpg

I AM CONVINCED ITS the latest version.

I will upgrade as soon as the NEWEST one comes out.



Doggydoc

mdanielse
12.04.2013, 13:14
It almost seems that we do not understand each other, running in circles................

1- So first, do you(GHL) understand our problem as described below?
2- Is it a real problem/bug/lost functionality, or are we doing something wrong?
3- If it is a problem, or functionality that was there in the old firmware/PLC but has been left out during the redesign of the levelcontrol in the new firmware/PLC, will the missing functionality be rebuild in a future Firmware/PLC version?

My/Our Problem:
Why don't we get a to see which levelcontrolcircuit triggert the alarm in the sms/email. In our alarm mail/sms it only states that a levelcontrolcircuit triggered the alarm(see screenshots in posts below). In the old firmware/plc the levelstuff was build up a bit differently, yes we know..... But there was an indicator which showed the levelsensor which triggered the alarmmessage.
So we would like to see is that when a levelalarm is trigged we also get an indicator in the alarmmessage (sms/email) which levelcontrolcurcuit was the cause of this levelalarm. When a levelalarm happens, in PLC I can see which levelcontrolcircuit is the trigger, so the Profilux knows who is the perpetrator :-). Perhaps it problem is only with us, but still a problem is a problem. If we are doing something wrong please tell us how to do it correctly.




Thanks for the response Mathias. But this post DOES NOT answer any of my problems stated at the beginning of this thread.



Doggydoc

My Firmware
4236

doggydoc10
12.04.2013, 13:49
I do know what the problem is. I have stated it numerous times before AND shown screenshots. So honestly not sure what else YOU GUYS want me to explain.
In PLC, when alarm is triggered I SEE ALARM SHOWN WITH THE CORRESPONDING LEVEL THATS TRIGGERED. So I know it's NOT an issues with P3. It's and issue with comm between SMS AND P3. I do not get the SMS with the level number as it is sup to happen.

I have tried EXPLAINING this since jan to the people in charge on sooooo many diff ways.
This is in soooo many ways soooo frustrating.
But on the other hand, thank you very much for taking the time to answer.
Maybe when new FW comes out, problem will be resolved.



Doggydoc

reef
12.04.2013, 15:59
the level control 7 is disabled, not the level sensor 7 (actually you can't disable level sensors)

I hope the difference between level control and level sensor is clear
Thank Matthias for explaining this, however it does not solve the problem that when a alarm is triggered I do not get a SMS/email to say which level sensor has a problem, all I get is a SMS /email that says level alarm.

Matthias
12.04.2013, 16:35
according to your screenshot you have the old beta-firmware (date 04. Jan. 2013), the current firmware is from 17. Jan 2013

as I stated above we first must see the correct level states on the ProfiLux screen (see my screenshot above) before we deal with the SMS unit

once the level state display is correct we move to the next step

the new 5.16 comes this evening, if you want you update directly to 5.16

Matthias
12.04.2013, 16:37
Thank Matthias for explaining this, however it does not solve the problem that when a alarm is triggered I do not get a SMS/email to say which level sensor has a problem, all I get is a SMS /email that says level alarm.

let me check this, but this is not the issue doggydoc is describing

it is a little difficult for us to handle several support cases in one thread

doggydoc10
12.04.2013, 16:58
Used to get an SMS with numbers at the bottom indicating sensors (1,2,3,4) that were triggered
Now all of a sudden I get the same SMS when alarmed but DO NOT get any numbers at the bottom of the SMS. Any ideas?
No changes made and current updated SW version running.

This is my original post...
Only one issue with SMS here.




Doggydoc

doggydoc10
18.04.2013, 11:54
Anyone????



Doggydoc

doggydoc10
19.04.2013, 01:35
Once again....when I trigger an alarm, I get an SMS but WITHOUT THE LEVEL NUMBER. To answer prev questions, I am able to see on the screen of P3 an alarm "LEVEL C " but again not even in the screen of P3 I get to see what number sensor was triggered!!!!!




Doggydoc

Matthias
19.04.2013, 12:40
due to permanent breaking our forum rules we have to close this thread

we are still working on this and we will come back to it as soon as a solution is available