evanm1978
31.03.2012, 16:59
Just wondering on peoples experience on ever receiving any kind of REFUND,REPLACEMENT OR REPAIR on any profilux products.
I will probably be removed from the forum for asking this question which seems to be profilux response to complaint issues.
response is allways go on the forum and ask for advice.
I have had problems with faulty temperature probes after 3 months. response is check the forum
WLAN card that could never be configured to work. Profilux response check the forum. funny this product has since been discontined.
And now a DALI card thats flickers my bulbs and has damaged a ballast.
I have put these issues to profilux whos response has been that I have been impolite.
I dont care if they think im impolite, THEY CANNOT TELL THE DIFFERENCE BETWEEN CUSTOMER DISSATISFACTION
I expect the products I pay a lot of money for to work as they should.
Heres a comunication i received earlier
I put my issues as mentioned above to profilux and they asked me what they expect them to do
my response was this
Thats up to you guys and how you deal with customer complaints and your refund return policy.
Any dealings I've had with other companies have gone far far smoother.
For example I had 2 units of TMC aquaray led lights fail on me with one LED stop lighting on each one.I contacted them and within a day they replied and asked me to return them for repair. The repair was completed in less than a week and I had my lights returned to me at no cost.
I had a problem with two Vortech pumps. A Vortech MP40 wet size assembly seized after having it running 11 months in my aquarium. I contacted Ecotech and sent them a video of it in my aquarium seized and again within a week they had sent me a brand new replacement free of cost.I didnt even have to return the seized one
From the same company an MP10 wet side started to make a lot of noise after about 15 months of use. They requested me to return it and they replaced the bearings in it free of charge.
I am not looking for a free handout, I just expect the products I paid a lot of money for, should work!
At the end of the day with the WLAN card it is a product that does not do for me what it was sold as.
I understand it has been taken off the market.
It was sold to me as a card that would allow me to connect to my profilux system wireless and it simply doesn't fulfill this.
It cannot match the security on my routers and may only connect if the security is switched off on my internet connection, even then it is not reliable and only connects every so often (5 times out of 100).
I have tried every set up and guide there is and it just simply will not work.
The temp probe just stoped working and was giving me false readings after only a couple of months of use. I dont know the reason for this, it just stopped reading correctly and was giving me crazy high readings and jumping up and down in temperature.
As I said I have it siting in a drawer somewhere I think.
Its all about keeping customers happy.
I have purchased a lot of equipment from you guys and I've had lots of problems and no real fixs.
You are actually the first person I am actually getting a bit of proper communication from.
sorry, I give it up
I thought we are making progress here and I can help you through your problems and you start again being impolite
if you think you have faulty parts then send us the parts for inspection or contact the retailer or distributor
warranty claims can only be accepted with the invoice for these products
Best regards / Mit freundlichen Grüßen,
Matthias Groß
Just would be interested to know others complaints and views on the topic.
I will probably be removed from the forum for asking this question which seems to be profilux response to complaint issues.
response is allways go on the forum and ask for advice.
I have had problems with faulty temperature probes after 3 months. response is check the forum
WLAN card that could never be configured to work. Profilux response check the forum. funny this product has since been discontined.
And now a DALI card thats flickers my bulbs and has damaged a ballast.
I have put these issues to profilux whos response has been that I have been impolite.
I dont care if they think im impolite, THEY CANNOT TELL THE DIFFERENCE BETWEEN CUSTOMER DISSATISFACTION
I expect the products I pay a lot of money for to work as they should.
Heres a comunication i received earlier
I put my issues as mentioned above to profilux and they asked me what they expect them to do
my response was this
Thats up to you guys and how you deal with customer complaints and your refund return policy.
Any dealings I've had with other companies have gone far far smoother.
For example I had 2 units of TMC aquaray led lights fail on me with one LED stop lighting on each one.I contacted them and within a day they replied and asked me to return them for repair. The repair was completed in less than a week and I had my lights returned to me at no cost.
I had a problem with two Vortech pumps. A Vortech MP40 wet size assembly seized after having it running 11 months in my aquarium. I contacted Ecotech and sent them a video of it in my aquarium seized and again within a week they had sent me a brand new replacement free of cost.I didnt even have to return the seized one
From the same company an MP10 wet side started to make a lot of noise after about 15 months of use. They requested me to return it and they replaced the bearings in it free of charge.
I am not looking for a free handout, I just expect the products I paid a lot of money for, should work!
At the end of the day with the WLAN card it is a product that does not do for me what it was sold as.
I understand it has been taken off the market.
It was sold to me as a card that would allow me to connect to my profilux system wireless and it simply doesn't fulfill this.
It cannot match the security on my routers and may only connect if the security is switched off on my internet connection, even then it is not reliable and only connects every so often (5 times out of 100).
I have tried every set up and guide there is and it just simply will not work.
The temp probe just stoped working and was giving me false readings after only a couple of months of use. I dont know the reason for this, it just stopped reading correctly and was giving me crazy high readings and jumping up and down in temperature.
As I said I have it siting in a drawer somewhere I think.
Its all about keeping customers happy.
I have purchased a lot of equipment from you guys and I've had lots of problems and no real fixs.
You are actually the first person I am actually getting a bit of proper communication from.
sorry, I give it up
I thought we are making progress here and I can help you through your problems and you start again being impolite
if you think you have faulty parts then send us the parts for inspection or contact the retailer or distributor
warranty claims can only be accepted with the invoice for these products
Best regards / Mit freundlichen Grüßen,
Matthias Groß
Just would be interested to know others complaints and views on the topic.